Keondra Fannin
Miami,FL
Summary
Seeking a position as a Customer Service representative where I can apply my strong communication skills, problem-solving abilities, and ability to build relationships with customers.
Overview
11
11
years of professional experience
Work History
Sales Clerk
United States Postal Service, USPS
Miami, FL
08.2011 - 09.2022
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
Patient Registrar
Sojourn Healthcare
Miami, FL
06.2021 - 03.2022
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Education
High School Diploma -
Hialeah Miami Lakes Sr. High
Hialeah, FL06.2008
Skills
- Strong communication skills
- Problem-solving abilities
- Ability to build relationships with customers
- Computer proficiency
- Leadership experience
- Strong work ethic
- Time management
Timeline
Patient Registrar
Sojourn Healthcare
06.2021 - 03.2022
Sales Clerk
United States Postal Service, USPS
08.2011 - 09.2022
High School Diploma -
Hialeah Miami Lakes Sr. High