Keondra Mason
Walkertown,NC
Summary
Certified Nurse Assistant and Medication Aide with over 5 years of experience in client services. Proven expertise in quality assurance and direct customer engagement. Knowledgeable in products, services, and consumer trends. Committed to maintaining high ethical standards and fostering customer trust.
Overview
2026
2026
years of professional experience
Work History
Staffing Coordinator
Preferred Nursing Staffing Agency
Winston Salem NC
2021 - 2023
- Documented customer correspondence in CRM to track requests and solutions.
- Executed methods to obtain post-production product feedback from customers.
- Resolved inquiries and concerns, ensuring consistent quality service delivery.
- Monitored quality assurance procedures for compliance, addressing non-conformance issues.
- Revised standard operating procedures to enhance process efficiency and communication.
- Uphold quality control policies to boost customer satisfaction across services.
CNA/Med aide
Trinity Glen
Winston-Salem, NC
09.2022 - Current
- Administered medications to residents, ensuring accurate and timely delivery of each dose.
- Assisted eight or more residents daily with living activities, promoting punctuality for meals and events.
- Provided social and emotional support to enhance residents' overall morale.
- Established rapport with team members, residents, and families to foster strong relationships.
- Aided residents with hygiene tasks, including showering and incontinence care, while preventing skin issues.
- Supported residents during field trips, facilitating engagement and enjoyment of activities.
- Communicated performance expectations clearly and monitored adherence to performance plans.
- Ensured compliance with care protocols to maintain high standards of resident well-being.
CNA/Med Aide
Dedicated Nursing associate staffing
08.2020 - 12.2022
- Administered medication to residents, adhering to MAR and ensuring compliance with six rights.
- Collaborated with facility staff to complete all activities of daily living (ADLs).
- Monitored patient vitals including temperature, blood pressure, and blood sugar levels.
- Documented intake/output, diaper changes, and patient care activities accurately.
- Sanitized and prepared rooms for various procedures in line with regulatory standards.
- Restocked medical supplies to ensure availability for patient care.
- Responded promptly to call lights to address patient needs efficiently.
- Executed designated functions under RN supervision while prioritizing patient safety and comfort.
Education
undefined
University of Greensboro of North Carolina
Greensboro, NC07.2021
Highschool diploma - undefined
North Forsyth High School
Winston Salem, NC05.2020
Skills
- Email support
- Customer needs assessment
- Creative problem solving
- Call documentation
- Microsoft Office suite
- Relationship management
- Time management
- Team collaboration
- Effective communication
- Patient care
Awards
A/B honor roll, Dean’s list
Timeline
CNA/Med aide
Trinity Glen
09.2022 - Current
CNA/Med Aide
Dedicated Nursing associate staffing
08.2020 - 12.2022
undefined
University of Greensboro of North Carolina
Highschool diploma - undefined
North Forsyth High School
Staffing Coordinator
Preferred Nursing Staffing Agency
2021 - 2023