Keondra Monique Porter
Cottondale,AL
Summary
To obtain a position in my desired field to further my hands on experience and compliment my in class studies acquired through secondary education.
Overview
16
16
years of professional experience
Work History
Team Member Trainer
Tacala Companies
Hoover, AL
07.2021 - Current
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Improved employee performance by developing and implementing customized training programs.
- Reviewed training programs regularly and realigned strategies to meet changing needs.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
Customer Service Representative II
FIS Global (Certergy)
01.2017 - 01.2020
- Handle customer inquiries
- Resolve basic support issues
- Update customer account information
- Educate customers on decline codes with possible solutions
Mental Health Worker
State of Alabama
01.2016 - 01.2018
- Patient care
- Assisting with daily living activities
- Following specific protocol to ensure the safety of patients as well as MHW
Sales Associate
Walmart
01.2014 - 01.2017
- Stocking
- Backroom inventory
- Assisting customer in product location/availability
- Maintaining a positive workplace environment
- Modular barcode reset
Customer Service Rep I
Comcast
01.2015 - 01.2016
- Reviewing customer accounts
- Upgrading/downgrading services
- Customer satisfaction
- Setup up in home installation appointments
Computer Technician(Work Study)
Alcorn State University
01.2009 - 01.2011
- Resolve network issues
- Hardware/ software installation
- University system backups for the school
- Registering domains
Education
High School Diploma -
Jefferson County High School
Computer Science -
Alcorn State University
Advanced Transportation -
Atlanta Job Corp
Finance and Business -
Atlanta Job Corp
01.2013
Skills
- Basic Coding
- Credit reparations
- Customer Service
- Cold/Hot food preparation
- Computer software/hardware installation
- CPR
Timeline
Team Member Trainer
Tacala Companies
07.2021 - Current
Customer Service Representative II
FIS Global (Certergy)
01.2017 - 01.2020
Mental Health Worker
State of Alabama
01.2016 - 01.2018
Customer Service Rep I
Comcast
01.2015 - 01.2016
Sales Associate
Walmart
01.2014 - 01.2017
Computer Technician(Work Study)
Alcorn State University
01.2009 - 01.2011
High School Diploma -
Jefferson County High School
Computer Science -
Alcorn State University
Advanced Transportation -
Atlanta Job Corp
Finance and Business -
Atlanta Job Corp