Keondria Kent
Birmingham,AL
Summary
An ongoing dental assistant who is outspoken, confident, reliable, and trustworthy, hard worker and committed to getting the task done. Over the years I have learned all the motives to chairside assisting and what the position is obligated towards. I have the ability to work as a team player and work diligently with patients (children & adults).
Overview
3
3
years of professional experience
Work History
BURDETTE DENTAL LAB
BIRMINGHAM, AL
01.2022
- Create digital designs for various restorations and appliances such as crowns, dentures, bridges, veneers, implants, and orthodontic appliances
- Mixing and Pouring Models
- Analyze quality and performance
LEIGH KENT PERIODONTAL ASSOCIATES
BIRMINGHAM, AL
- Current
- Assisted periodontist with various procedures, implant placement, connective tissue graft, extractions/socket grafts, laser, gingivectomies and frenectomy
- Educated patients on oral hygiene techniques and post-operative care instructions
- Managed inventory for dental supplies
- Assisted with office administration tasks such as insurance claims, scheduling outpatients and consultation patients
- Sterilized Dental Instruments and prepared treatment rooms for patient care
- Gathered information from patients to present to the periodontist
- Take dental x-rays and show patients how periodontal disease interacts with their bone
Customer Service Representative
JSP Virtual’s
Atlanta, GA
01.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
TRAVELING DENTAL ASSISTANT
BIRMINGHAM, AL
01.2022 - 01.2023
- Fill in local areas to cover absence of another dental assistant
Customer Service Representative
Amazon.com Services
California, VA
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate Office Administrator - Minor in Dental Assitant
LAWSON STATE COMMUNITY COLLEGE
Birmingham, AL05.2022
ASSOCIATE IN OCCUPATIONAL TECHNOLOGY DEGREE - undefined
LAWSON STATE COMMUNITY COLLEGE
01.2022
High School Diploma - undefined
A.H. PARKER HIGH SCHOOL
01.2019
Skills
- 900 direct patient care hours
- Ability to take, develop, and interpret radiographs: digital (Scan-X) and conventional
- Fabrication of whitening trays and study models
- Provide home care and nutritional counseling to patients
- Implement infection control procedures
- Excellent chairside manner; ability to provide a positive patient experience
- Proficient in Dentrix Software, Microsoft word, PowerPoint, Eagle Soft, and Practice Works
Timeline
Customer Service Representative
JSP Virtual’s
01.2023 - 05.2024
Customer Service Representative
Amazon.com Services
03.2022 - 10.2022
BURDETTE DENTAL LAB
01.2022
TRAVELING DENTAL ASSISTANT
01.2022 - 01.2023
LEIGH KENT PERIODONTAL ASSOCIATES
- Current
ASSOCIATE IN OCCUPATIONAL TECHNOLOGY DEGREE - undefined
LAWSON STATE COMMUNITY COLLEGE
High School Diploma - undefined
A.H. PARKER HIGH SCHOOL
Associate Office Administrator - Minor in Dental Assitant
LAWSON STATE COMMUNITY COLLEGE