Keoni Thames
San Diego,CA
Summary
Dynamic professional with extensive experience in service management and sales, adept at leading teams, optimizing routes, and fostering client relationships. Demonstrated success in exceeding Key Performance Indicators (KPIs) while ensuring exceptional customer service and safety standards. Proficient in route optimization tools and skilled in training and developing new hires. Seeking opportunities to leverage leadership and communication skills to drive business growth and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dock Supervisor
Seaforth Boat Rental
04.2024 - Current
- Oversee daily operations at the dock, ensuring smooth and efficient functioning of all activities.
- Manage and train dock staff, providing guidance and support to ensure adherence to safety protocols and company standards.
- Coordinate routine inspections and maintenance of boats, ensuring they are clean, safe, and ready for rental or use.
- Ensure compliance with Coast Guard safety regulations and protocols for dock operations, ensuring that all staff and customers follow proper procedures.
- Organize and manage the scheduling of boat rentals, staffing, and maintenance activities to optimize operations.
- Maintain accurate records of dock activities, including rental transactions, maintenance logs, and staff performance evaluation
- Work closely with other departments such as maintenance, customer service, and management to ensure a cohesive operation.
Route Specialist
Cintas Corporation
03.2023 - 04.2024
- Performs all Ssr duties without having a set customer base
- Collaborate with leadership to ensure open/unassigned routes are covered
- Perform route ride evaluations if not assigned
- Follow up debriefs with Ssr/Service Supervisor to communicate any notes or suggestions.
Service Supervisor
Cintas Corporation
03.2022 - 03.2023
- Lead service team training and performance evaluations
- Ensure partner development through route ride evaluations and one-on-ones
- Prepare, encourage, and track all partner activities during core initiatives
- Process payroll correctly and on time weekly
- Utilize SmartTruck to make adjustments to improve route efficiency.
Route Service Sales Representative
Cintas Corporation
09.2014 - 03.2022
- Experienced Route Service Sales Representative, with experience managing and growing high volume routes, strengthening customer relationships and building trust
- Regularly named a leader in customer excellence as part of the Summit Club
- Provides exceptional customer service, making recommendations on overlooked products and services to support our customers’ businesses and safety initiatives
- Focus on exceeding Key Performance Indicators (KPIs) through regular monitoring of account and personal safety metrics
- Supported successful negotiation of service agreement renewals
- Certified trainer for SSRIT program, supporting the development of new sales representatives, providing them with best practice learnings and continuous coaching
- Helps trainees and new hires complete CSOP assessments to ensure and build safety focused habits.
Store Manager
Radio Shack
12.2009 - 09.2014
- Managed and motivated store staff to consistently exceed store sales targets and deliver excellent customer service
- Oversaw store level operations
- Trained and coached employees to improve product knowledge, sales techniques and overall customer service.
Skills
- Leadership
- Active listening
- Interpersonal communication
- Focused on safety and quality
- Critical thinking
- Inventory control
- Time management
- Managing and developing teams
- Problem solving
- Computer literacy
Certification
Actively pursuing Grade 1 and 2 Water Distribution certification through vocational training, slated for completion in the upcoming spring.
Timeline
Dock Supervisor
Seaforth Boat Rental
04.2024 - Current
Route Specialist
Cintas Corporation
03.2023 - 04.2024
Service Supervisor
Cintas Corporation
03.2022 - 03.2023
Route Service Sales Representative
Cintas Corporation
09.2014 - 03.2022
Store Manager
Radio Shack
12.2009 - 09.2014
Actively pursuing Grade 1 and 2 Water Distribution certification through vocational training, slated for completion in the upcoming spring.