KEONNA DAVIS
Buffalo
Summary
I am very hardworking, energetic and reliable, recognized for assuming additional responsibilities. People oriented with excellent interpersonal skills. I'm a devoted CSM who sustains the highest level of customer service through efficient team and customer account management. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer
Versatile carpenter with several years of experience on various construction sites, including several new home developments. Completes tasks on time and with little guidance. Successful at guaranteeing client satisfaction through meticulous and long-lasting work.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Carpenter
Northeast Regional Carpenters
Buffalo
08.2016 - Current
- Specialized in foundations, framing and finish carpentry.
- Set and built form systems and set embeds.
- Read and interpreted blueprints and construction documents to determine project directives.
- Aligned and squared frames and forms for installation.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
- Operated electric cordless and hammer drills and cutting torches.
- Constructed frameworks and structures for residential and commercial projects.
- Installed doors, windows, and cabinetry with precision and attention to detail.
- Operated woodworking tools and machinery safely and efficiently on job sites.
- Read blueprints to determine specifications and dimensions for projects.
- Led a team of carpenters in executing complex construction assignments.
- Mentored junior carpenters in best practices for safety and craftsmanship.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
Brand Ambassador
Attack! Marketing & Promotions
San Francisco
07.2011 - Current
- Activated and engaged customers
- Analyzed business needs
- Collaborated with sales manager on account planning and activation
- Communicated new developments with cross functional team
- Conducted staff trainings to ensure that the brand is properly represented
- Created and fostered relationships with key stakeholders
- Created unique marketing plans based on business needs
- Drove sales with trade focused educational programs that were both brand and category specific
- Engaged store personnel and educated them on the features and benefits of the product to increase brand awareness
- Helped identify opportunities within designated account universe
- Identified & secured venues for product display (Trade shows, festivals & retail)
- Interacted with clients to promote brand
- Maintained confidentiality and remained open to ideas
- Performed competitive research to enhance business plans
- Promoted market growth and profitability by generating interest
- Recruited, Trained, Motivated & Led staff of junior brand ambassadors
- Reported market activities and trends on a daily basis
- Engaged customers through product demonstrations and promotional events.
- Developed relationships with clients to enhance brand visibility and loyalty.
- Collaborated with team members to execute marketing campaigns effectively.
- Trained new ambassadors on brand messaging and customer interaction techniques.
- Managed inventory of promotional materials for events and activations.
- Provided feedback to management on campaign performance and customer insights.
- Utilized social media platforms to promote brand initiatives and engage audiences.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Managed relationships with vendors involved in promotional activities.
Contact Tracer Supervisor
NYS Department of Health
Buffalo
10.2018 - 12.2022
- Conducted interviews to collect accurate health data from individuals.
- Documented case information using electronic health record systems.
- Provided guidance on quarantine procedures and health recommendations.
- Collaborated with healthcare teams to streamline contact tracing efforts.
- Educated communities about disease prevention methods and resources.
- Monitored and followed up with individuals on health status updates.
- Analyzed data trends to identify potential outbreak patterns.
- Developed strategies for engaging hard-to-reach populations in contact tracing activities.
- Created detailed reports summarizing findings from individual case investigations.
- Utilized technology platforms such as text messaging, email, phone calls, video conferencing. to conduct follow ups with contacts regarding quarantine and isolation status.
- Reported serious incidents or violations of policy immediately upon discovery according to established protocol.
- Adhered strictly to privacy laws and regulations when collecting personal information from contacts during case investigations.
- Conducted telephone interviews with individuals who tested positive for COVID-19 and collected information about their close contacts.
- Assisted other team members as needed throughout various stages of the contact tracing process.
- Recorded data from case investigations into a secure database system.
- Identified appropriate resources for individuals who have been exposed or infected with COVID-19.
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- Monitored progress of contacts throughout the course of their quarantine and isolation period.
- Engaged in active listening techniques while interviewing contacts in order to provide support throughout the process.
- Maintained up-to-date knowledge of state and federal regulations related to contact tracing activities.
Disaster Recovery Specialist
Small Business Administration
Buffalo
01.2017 - 12.2017
- 40+ hours/week
- Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
- Researching and responding to customer inquiries related to loans or financial matters using analytical abilities and problem solving skills.
- Explaining loan requirements and credit/lending concepts to a diverse audience.
- Working with financial documents such as profit and loss statements, balance sheets, tax returns, financial statements, and schedules of liabilities
- Proficient with Microsoft office programs, including word
- Responding and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program
- Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
- Assisted new employees with responding to customer service inquires received by telephone or email.
- Assisted borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
- Accepted borrower payments using online payment processing tools.
- Using a variety of computer systems to research customer inquiries, record call activity, and prepare appropriate forms and letters.
- Assessed recovery needs and provided tailored assistance to affected businesses.
- Managed documentation related to disaster recovery funding applications and approvals.
- Monitored system performance, identified potential risks, and took corrective action when necessary.
- Documented steps taken during incident response scenarios including root cause analysis and remediation efforts.
Documentation Specialist
CITI
Getzville
04.2015 - 10.2017
- 40 hours/week.
- Wrote and maintained end user documentation and online instructional content.
- Developed, prepared and maintained documentation pertaining to business processes, systems operation, product development and other technical processes.
- Researched, reviewed, and collected available technical information as basis for documentation.
- Created new documentation or updated existing documentation to accurately reflect changes in a product or process.
- Developed and maintained comprehensive documentation for internal processes and policies.
- Collaborated with cross-functional teams to gather information for accurate documentation.
- Implemented document control systems to organize files and streamline access.
- Assisted in managing project documentation for regulatory compliance initiatives.
- Maintained up-to-date records of all changes made to technical documents.
- Conducted research to ensure accuracy of information in technical documents.
Compliance Team Lead
Creative Marketing Strategies Inc.
East Amherst
01.2007 - 04.2015
- 40 hours/week.
- Address complaints in a timely manner.
- Answer supervisor/escalated calls.
- Communicating effectively both orally and in writing with various internal and external customers to accomplish program objectives and goals.
- Researching and responding to customer inquiries related to loans or financial matters using analytical abilities and problem solving skills.
- Answer phones and emails, greet visitors, and route them to the appropriate individual or department.
- Maintain and update documents, spreadsheets, and other electronic files using Microsoft Office, as well as other computer programs and systems.
- Enter time and attendance, identify issues, provide guidance, and take corrective actions.
- Track and manage inventory, supplies, and physical and electronic records.
- Receive incoming mail deliveries and send packages through postal or delivery services.
- Research and apply agency regulations and guidance on administrative support functions.
- Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.
- Executed wire transfers, stop payments and account transfers.
- Created strategies to develop and expand sales of services to existing customer.
- Organized financial analysis, market research and due diligence filings materials for potential investors.
- Gathered data and built financial models around key metrics.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
- Met with clients to generate new business and negotiate contracts.
- Handled various accounting transactions.
- Organized and removed online banking files no longer in use.
- Researched industry competitors and compiled detailed analysis data.
- Led compliance team in developing regulatory policies and procedures.
- Conducted regular audits to ensure adherence to industry standards.
- Trained staff on compliance regulations and best practices.
- Reviewed marketing materials for legal compliance and brand consistency.
- Managed risk assessments to identify potential regulatory challenges.
- Maintained detailed records of compliance activities and findings.
- Facilitated communication between departments regarding compliance updates and changes.
- Collaborated with internal departments to resolve any identified issues related to compliance policies or procedures.
- Participated in cross-functional teams responsible for implementing new initiatives or programs related to corporate compliance objectives.
- Provided guidance to the compliance team on complex regulatory issues, ensuring adherence to all applicable laws and regulations.
Education
Construction Management
Stratford Career Institute
Saint Albans, USA, V TAssociate of Science - Human Resource Specialist
Bryant & Stratton College
Buffalo, United States, NYSkills
- Exceptional Presentation Skills
- Training & Development Skills
- Superior Conflict Resolution Skills
- Proficient in Microsoft Word and Office
- Project management
- Document scanning
- Code validation skills
- Materials preparation
- Data collection and analysis
- Employee relations and conflict resolution
- Cost reduction and containment
- Strategic planning
- Practices due diligence
- Analytical
- Interpersonal skills
- Account reconciliation
- Blueprint reading
- Team leadership
- Customer relationship management
- Safety compliance
- Problem solving
- Attention to detail
- Effective communication
- Training and mentoring
- Time management
- Worksite safety
- Staff management
- Conflict resolution
- Risk assessment
- Microsoft outlook, word, and Excel
- Call monitoring
- Workforce management
- Focused on customer satisfaction
- Budgeting and reporting
- Relationship building
- Management of remote employees
- Deadline oriented
- Regulatory compliance
- Customer service
- Call center operations
- MS office
- Exceptional telephone etiquette
Timeline
Contact Tracer Supervisor
NYS Department of Health
10.2018 - 12.2022
Disaster Recovery Specialist
Small Business Administration
01.2017 - 12.2017
Carpenter
Northeast Regional Carpenters
08.2016 - Current
Documentation Specialist
CITI
04.2015 - 10.2017
Brand Ambassador
Attack! Marketing & Promotions
07.2011 - Current
Compliance Team Lead
Creative Marketing Strategies Inc.
01.2007 - 04.2015
Construction Management
Stratford Career Institute
Associate of Science - Human Resource Specialist
Bryant & Stratton College