Keonna Jones

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Answered incoming calls, scheduled appointments and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Resolved customer complaints using established follow-up procedures.

• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Demonstrated and explained use of different beauty products to educate customers.
• Applied makeup in accordance with clothing style.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Upgraded and strengthened sales team by delivering strategies to increase revenue.
• Boosted company sales 50% or higher by generating master classes for staff.
• Trained management and artists on proper protocol.

• Handled all client communications to build professional and long-lasting business relationships and bring in continuous work.
• Demonstrated exceptional communication skills to effectively deliver training content and expert artistry skills at a local level.
• Trained and coached Artists and Retailer Teams in brand knowledge, selling and service to elevate the client experience and achieve sales goals.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
• Developed loyal following of clients by providing high-quality services.

• Identified client needs and recommended products based on preferences and requirements.

• A chosen artist for the Go Bare Tour in 2013.