Keonna Mitchell
Atlanta,GA
Summary
With over 3 years of experience as a Claims Specialist, I’ve honed my skills in handling auto liability claims, evaluating coverage, and processing claims efficiently in high-volume environments. I currently have my Property & Casualty License for 10 states and I possess strong communication, investigation, and decision-making abilities, coupled with a proven track record of managing multiple claims systems and prioritizing workflow effectively. Also recognized for strong decision-making, attention to detail, and delivering timely, customer-focused outcomes. In the process of relocating to Atlanta, GA and looking for immediate availability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO, Government Employees Insurance
2022.07 - 2025.12
- Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
- Collaborated with adjusters to evaluate coverage, damages, and liability assessments.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Facilitated effective communication between clients and internal teams to resolve claim inquiries.
- Investigated complex claims by gathering and analyzing relevant documentation and evidence.
- Conducted thorough investigations of claims, analyzing documentation for accuracy and completeness.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Verified client information by analyzing existing evidence on file.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of the policy.
- Communicated with policyholders, claimants, attorneys, and vendors to resolve claims professionally, and efficiently.
- Documented claims timely.
- Hours/Week: 40
Security Forces Patrolman
Robins Air Force Base
2021.05 - 2022.07
- Conducted regular patrols to ensure safety and security of personnel and property.
- Responded promptly to incidents and emergencies, following established protocols.
- Trained new recruits on safety procedures and operational protocols.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
- Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
- Increased situational awareness during patrols through consistent utilization of two-way radio communication with command center staff members.
- Provided exceptional customer service to visitors, answering questions about facility rules and regulations while maintaining a professional demeanor.
- Hours/Week: 40
Correctional Officer
Central State Prison
2021.01 - 2021.05
- Supervised inmate activities to ensure compliance with facility policies and regulations.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Hours/Week: 40
Dietary Specialist
Houston Medical Center
2019.01 - 2021.01
- Monitored dietary intake and adjusted meal plans based on individual health conditions.
- Evaluated patients progress regularly, adjusting meal plans as needed for optimal health outcomes.
- Collaborated with healthcare professionals to ensure patients received appropriate nutrition for their medical conditions.
- Monitored patient progress and documented nutritional information in patient charts and records.
- Hours/Week: 40
Cleaning Associate
Blue Chip Casino
2017.11 - 2018.12
- Maintained cleanliness and sanitation standards across diverse facility areas including all Casino restaurants.
- Managed inventory of cleaning supplies, ensuring availability and adherence to budget constraints.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Hours/Week: 40
Education
High School Diploma -
Michigan City High School
Michigan City, IN6 2015
No Degree - Criminal Justice
Tennessee State University
Nashville, TNSkills
- Compliance with State Insurance regulations
- Claims processing
- Decision-making
- Critical thinking
- Customer service
- Attention to detail
- Problem-solving
- Multitasking Abilities
Certification
- Connecticut (Exp: 5/31/2026)
- Delaware
- Florida
- Kentucky
- Louisiana (Exp: 5/31/2026)
- New Hampshire
- New Mexico
- Oklahoma
- Rhode Island
- South Carolina
- Texas
- Wyoming
Affiliations
Boys and Girls Club Volunteer 07/18 - 07/20
Accomplishments
- Documented and resolved claims which led to high numbers in productivity.
Timeline
Claims Specialist
GEICO, Government Employees Insurance
2022.07 - 2025.12
Security Forces Patrolman
Robins Air Force Base
2021.05 - 2022.07
Correctional Officer
Central State Prison
2021.01 - 2021.05
Dietary Specialist
Houston Medical Center
2019.01 - 2021.01
Cleaning Associate
Blue Chip Casino
2017.11 - 2018.12
High School Diploma -
Michigan City High School
No Degree - Criminal Justice
Tennessee State University