Keontya Walker
Valdosta,GA
Summary
Remarkable Front End Dept Supervisor with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
19
19
years of professional experience
Work History
Front End Supervisor
Lowes Home Centers
Vero Beach, FL
09.2013 - Current
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Cashier
Petco Animal Supplies Stores Inc.
Vero Beach, FL
05.2018 - 07.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
Reset Merchandiser
Walmart
Vero Beach, FL
03.2015 - 08.2015
- Adjusted shelves, bins, racks and temporary displays to match provided plans.
- Built and installed fixtures to match schematic designs.
- Reshelved product with speed and efficiency to minimize disturbance to store operations.
- Applied skills to complete new store builds, full store resets and specific department updates.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Team Lead
Burger King
Sebastian, FL
06.2009 - 09.2013
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Cashier
Dunkin Donuts
Ft. Pierce, FL
03.2006 - 02.2008
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05.2006
Associate of Science - Nursing
Indian River State College
Ft. Pierce, FLSkills
- Opening and Closing Procedures
- Shift Checklists
- Cash Handling and Reconciliation
- Microsoft Office
- Team Building and Motivation
- Handling Complaints
- Delegation and Supervision
- Flexible Work Schedule
- Customer Service Management
- Computer Proficiency
- Decision Making
- Staff Coaching and Training
- Conflict Management
- Employee Training
- Critical Thinking
- Service Oriented
- Creativity and Originality
Timeline
Cashier
Petco Animal Supplies Stores Inc.
05.2018 - 07.2020
Reset Merchandiser
Walmart
03.2015 - 08.2015
Front End Supervisor
Lowes Home Centers
09.2013 - Current
Team Lead
Burger King
06.2009 - 09.2013
Cashier
Dunkin Donuts
03.2006 - 02.2008
High School Diploma -
Fort Pierce Central High School
Associate of Science - Nursing
Indian River State College