Keony Young
Los Angeles,CA
Summary
A supervisor/manager role in an environment that focuses and concentrates on employee and self development, training, safety, and teamwork while being at the forefront of delivering excellent customer satisfaction and exhibiting great leadership which leads to a perfect balance of business success, optimum productivity, employee engagement, and maintaining a safe and enjoyable work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Lead International Service Agent
DHL
Los Angeles, CA
09.2020 - Current
- Assist supervisor in orienting, training, assigning and checking the work of other employees
- Under tight deadlines, performs duties such as sorting, packing, loading, unloading containers
- Palletizing and separation of freight/documents
- Ensures all delivery material is prepared for shipment
- Operates a scanner to record shipping and package information for documents/packages picked up or delivered
- Reports any suspected breach of security or unusual happenings to supervisor immediately
- Maintains good work habits, including reporting to work on time and adhering to standard work and safety procedures
Manager/Hotel Night Auditor
Tropic Lodge
Garden Grove, CA
07.2018 - 09.2020
- Provided customer service to international passengers via telephone, email and face-to-face contact.
- Resolved customer complaints in a timely manner and communicated solutions to ensure customer satisfaction.
- Managing daily finances, and completing daily reports (batch and credit card),
- Training and developing staff,
- Oversee and facilitate maintenance
- Manages and coordinates safe and timely operational activities.
Tutor
Self-employeed
Los Angeles, CA
10.2014 - 07.2018
- Prepared and administered tests to assess student understanding of course material.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Tutored customers in various subjects including Calculus I, II, III, Differential Equations, Linear Algebra, Classical Mechanics, Fluids, and Electricity and Magnetism.
Propulsion Technician/Engineer/Programmer Analyst
SpaceX
Los Angeles, CA
10.2017 - 06.2018
- Installation, maintenance and repair of aerospace engines and complimentary components.
- Programming and data analysis
- Collaborating with other aerospace engineers to design, build and test propulsion components
- Creating blueprints for propulsion components like propulsion systems, engines or compressors
- Making difficult decisions to retire design ideas that don't offer safe usage in aircrafts or spacecrafts
- Working with their team to establish feasible projects that meet their budgeting capabilities
City Letter Carrier
United States Post Office
Los Angeles, CA
03.2015 - 10.2016
- Delivered mail and packages to residences and businesses on a daily basis.
- Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Collected payments for CODs, stamps, and other services rendered.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Provided customers with information about products and services offered by the Post Office.
- Ensured that all safety guidelines were followed during deliveries.
- Reported any suspicious activities to supervisors immediately.
- Performed daily pre-trip inspections on vehicles prior to use.
Tutor
El Camino Community College
Torrance, CA
09.2010 - 07.2012
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Demonstrated various teaching techniques to engage students in the learning process.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
Math and Physics Excellence Workshops
El Camino Community College
Torrance, CA
09.2010 - 06.2012
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Prepared and administered tests to assess student understanding of course material.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Organized group activities that allowed students to practice problem-solving skills collaboratively.
- Maintained accurate records of student attendance and progress.
- Provided personalized guidance and support for students during office hours.
- Monitored student performance on assignments and assessments throughout the year.
- Adapted instruction methods based on individual learning styles.
- Helped students review and understand previous lessons to make connection with new lesson.
Education
Bachelor of Science - Physics
University of California, Santa Barbara
Santa Barbara, CA09.2014
Associate of Applied Science - Physics And Mathematics
El Camino College
Torrance, CA06.2012
Skills
- Customer Service
- Account Management
- Data Management
- Relationship Building
- Database Management
- Order and Refund Processing
- Teamwork and Collaboration
- Employee Coaching
- Customer Relations
- Transaction Processing
- Customer Service Excellence
- Complex Product Knowledge
- Staff Evaluation
- Team Development
- Program Planning
- Staff Management
- Employee Supervision
- Data Entry
- Project Management
- Workflow Planning
- Microsoft Office
Accomplishments
- Several employee of the month award
- Employee of the quarter
- AP Scholar with Honors
- Customer Service Award
- Scouted, trained and nurtured numerous employees to become future leads.
Certification
- Dangerous Goods(CAT 6)
- Forklift certified
- K-Loader and belt-loader operator
- Airplane Locks certified
- Microsoft Excellence Award
Applicable Classes/ Computer Programs
- Calculus 1I, II,III
- Business Ethics and Morals
- Customer Satisfaction and Strategy
- Business I, II, III
- Psychology !, II, III
- Leadership and Management
- Finance and Accounting
- Java Script
- C++
- Microsoft Powerpoint and Excel
- Mathematica
Timeline
Supervisor/Lead International Service Agent
DHL
09.2020 - Current
Manager/Hotel Night Auditor
Tropic Lodge
07.2018 - 09.2020
Propulsion Technician/Engineer/Programmer Analyst
SpaceX
10.2017 - 06.2018
City Letter Carrier
United States Post Office
03.2015 - 10.2016
Tutor
Self-employeed
10.2014 - 07.2018
Tutor
El Camino Community College
09.2010 - 07.2012
Math and Physics Excellence Workshops
El Camino Community College
09.2010 - 06.2012
Bachelor of Science - Physics
University of California, Santa Barbara
Associate of Applied Science - Physics And Mathematics
El Camino College
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