Walter James III
Chapel Hill,NC
Summary
Dynamic customer service and account manager with a proven track record at Gilmore Global Logistics, excelling in client retention and satisfaction. Skilled in strategic planning and proficient in French, I effectively coordinated cross-functional teams and enhanced international shipping processes, ensuring timely delivery and exceptional service for diverse clientele.
Overview
25
25
years of professional experience
Work History
Customer Service & Account Manager/International Customer Service Agent
Gilmore Global Logistics
05.2001 - 11.2025
- Managed and served as primary point of contact for multiple customer accounts with revenue ranging from $100,000 to $1,000,000 annually
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement
- Coordinated with cross-functional teams to ensure 99.5 - 100% on-time product delivery and client satisfaction by determining turnaround production time, most efficient ship method, and potential delays with weather and customs
- Supervised other account managers
- Assisted customers with inquiries regarding international shipping and tracking information
- Created international shipping booklet to serve as guide for account managers, shipping team, and salesperson for choosing carriers, creating commercial invoices, providing resources for US government restrictions, and tips and exceptions for shipping to various countries to prevent or minimize delays in customs
- Assisted in transitioning some customer accounts to be fulfilled from another location within company
Education
Master of Arts - French
UNC Chapel Hill
Chapel Hill, NCBachelor of Arts - French & Biology
Francis Marion University
Florence, South Carolina, SCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Metrics
- Fluent french speaker
- Critical thinking
- Cultural understanding
- Analytical thinking
- Written communication
Accomplishments
- Proficient in French (oral and written)
- Published memoir: Two Stays in France
Languages
English
Native or Bilingual
French
Full Professional
Interests
- Documenting and sharing travel experiences
- Avid Reader
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Personal Development and Self-Improvement
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Customer Service & Account Manager/International Customer Service Agent
Gilmore Global Logistics
05.2001 - 11.2025
Master of Arts - French
UNC Chapel Hill
Bachelor of Arts - French & Biology
Francis Marion University