Mark Wages Jr
Laguna Niguel,CA
Summary
Strong dynamic, dedicated individual with over 15 years of professional responsibilities. Looking to contribute to a successful company using sales experience, along with customer service skills including active listening, creative problem solving, and use of tact to find common ground and achieve positive outcomes. Excellent interpersonal and communication skills, big picture focus communicating goals and vision to succeed.
Overview
14
14
years of professional experience
Work History
Account Manager/Account Manager/Customer Service Team Leader
TrafFix Devices, Inc.
San Clemente, CA
06.2016 - 06.2022
- Handle 50+ accounts for Southeast and Southwest US regions.
- Manage 30+ customer calls per day.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals aligned with company core values and objectives.
- Cross-trained and provided back up for customer service managers.
Account Manager
Össur Americas
Foothill Ranch, CA
01.2007 - 08.2014
- Inside Sales-Central Region
- Responsible for managing existing customer accounts, weekly calls to maintain stock levels
- Introduction of new products and enhanced product lines
- Prospecting for new sales business
- 40+ daily sales calls
- Increased regional sales 8-10% quarterly
- Worked closely with outside sales force to drive and maintain positive customer relations
Education
No Degree - General Education/Human Anatomy
Cypress College
Cypress, CASkills
- Sales expertise
- Account management
- Teamwork and Collaboration
- Employee Evaluation
- Complaint resolution
- Dependable and Responsible
- CRM, Excel, Word, Navision, Syspro
- First Aid/CPR certified
Accomplishments
“Power of One” Award
“Sales Representative of the Quarter” Award
Patient model for prosthetic training modules and marketing material.
Won multiple sales promotions and increased quarterly sales in the region.
Timeline
Account Manager/Account Manager/Customer Service Team Leader
TrafFix Devices, Inc.
06.2016 - 06.2022
Account Manager
Össur Americas
01.2007 - 08.2014
No Degree - General Education/Human Anatomy
Cypress College
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