Keopele-Kapono Pedro
Mililani ,Hawaii
Summary
Experienced retail management professional with strong focus on achieving operational excellence and driving team collaboration. Skilled in inventory control, customer service, and merchandising. Reliable and adaptable, consistently meeting changing needs while maintaining high standards and delivering measurable results. Known for fostering positive work environment and effectively managing store performance.
Overview
11
11
years of professional experience
Work History
Hardlines Manager
Costco Wholesale Corp
Kapolei, HI
10.2024 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Supervised team members in daily operations, fostering collaboration and efficiency.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Developed training programs for new hires, improving onboarding effectiveness and retention.
- Oversaw inventory management processes to ensure product availability and accurate stock levels.
- Developed and implemented training programs for team members on safety protocols and customer service standards.
- Collaborated with leadership to enhance merchandising strategies, resulting in improved product presentation.
- Analyzed sales data to optimize product placement and drive increased sales performance across hardlines departments.
- Mentored staff in operational best practices, fostering a culture of continuous improvement within the team.
- Conducted regular audits of inventory and compliance procedures to maintain high standards of accuracy and accountability.
- Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
- Reduced stock discrepancies by conducting thorough inventory audits on a regular basis.
- Increased employee engagement through regular coaching sessions and career development opportunities, fostering a positive work environment.
Foods Manager
Costco Wholesale Corp
Kapolei, HI
03.2023 - 10.2024
- Collaborated with other department managers to create cross-functional promotions and special events that boosted sales revenue.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Led cross-functional teams to implement new product launches and promotional events.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Collaborated with vendors to negotiate contracts, optimizing cost-effectiveness in procurement.
- Enhanced employee morale through regular feedback and recognition of exceptional work.
- Improved customer satisfaction by ensuring a well-stocked and organized Foods Department.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and trust in the brand.
- Conducted regular meetings with staff members to discuss goals, share updates, and address any challenges faced within the department.
- Streamlined daily tasks by implementing innovative workflow processes, increasing productivity among staff members.
- Trained new employees on department procedures, fostering a knowledgeable and efficient workforce.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Centers Manager
Costco Wholesale Corp
Kapolei, HI
09.2023 - 09.2024
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to enhance member experience and drive sales growth.
- Conducted regular performance evaluations, providing feedback to promote employee development and engagement.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Food Court Manager
Costco Wholesale
Honolulu, HI
11.2020 - 09.2023
- Trained and mentored staff on customer service standards and food safety protocols.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Developed staff schedules to optimize labor costs while meeting peak demand periods.
- Collaborated with management to strategize promotional events, increasing foot traffic and sales volume.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the food court experience.
- Established a positive work environment, fostering teamwork among employees to ensure seamless service delivery.
- Enhanced overall customer experience by addressing complaints in a timely manner, providing personalized solutions to resolve issues and ensure repeat patronage.
- Maintained compliance with health and safety regulations through regular inspections and employee training sessions on safe food handling practices.
- Ensured proper maintenance of food court facilities through proactive issue identification and timely repairs or upgrades as necessary.
- Oversaw daily cash management functions, including reconciling sales reports, managing petty cash, and preparing accurate financial statements for upper management review.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Foods Departmental Manager
Costco Wholesale
Honolulu, HI
11.2017 - 11.2020
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Led cross-functional teams to implement new product launches and promotional events.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Collaborated with vendors to negotiate contracts, optimizing cost-effectiveness in procurement.
- Enhanced employee morale through regular feedback and recognition of exceptional work.
- Improved customer satisfaction by ensuring a well-stocked and organized Foods Department.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and trust in the brand.
- Conducted regular meetings with staff members to discuss goals, share updates, and address any challenges faced within the department.
- Streamlined daily tasks by implementing innovative workflow processes, increasing productivity among staff members.
- Trained new employees on department procedures, fostering a knowledgeable and efficient workforce.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front-End Manager(Interim)
Costco Wholesale Corp
Honolulu
11.2017 - 12.2018
- Led team in delivering exceptional customer service, ensuring member satisfaction and loyalty.
- Developed and implemented operational strategies to optimize front-end workflows and efficiency.
- Trained staff on register operations, improving transaction speed and accuracy.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed scheduling to ensure adequate coverage for high-traffic periods, enhancing operational effectiveness.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
Produce Supervisor
Costco Wholesale
Honolulu, HI
11.2015 - 11.2017
- Supervised daily operations of produce department, ensuring quality standards and compliance with safety regulations.
- Trained team members on proper handling techniques and inventory management processes.
- Collaborated with vendors to maintain optimal stock levels and product freshness.
- Implemented efficient workflows to improve productivity and reduce waste in produce handling.
- Conducted regular inspections of produce displays to ensure visual appeal and customer satisfaction.
- Monitored employee performance, providing feedback to enhance skills and teamwork effectiveness.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Reported product ordering and shipping discrepancies to department manager.
- Ensured compliance with industry regulations, staying up-to-date on best practices for produce handling and storage.
Front-End Supervisor
Costco Wholesale Corp
Honolulu, HI
11.2014 - 12.2016
- Assisted in training new team members on front-end operations and customer service.
- Supported daily cash handling processes, ensuring accuracy during transactions.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing priorities in a fast-paced retail environment to meet customer demands.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Education
High School Diploma -
Farrington High School
Honolulu, HINo Degree -
McPherson College
McPherson, KSTimeline
Hardlines Manager
Costco Wholesale Corp
10.2024 - Current
Centers Manager
Costco Wholesale Corp
09.2023 - 09.2024
Foods Manager
Costco Wholesale Corp
03.2023 - 10.2024
Food Court Manager
Costco Wholesale
11.2020 - 09.2023
Foods Departmental Manager
Costco Wholesale
11.2017 - 11.2020
Front-End Manager(Interim)
Costco Wholesale Corp
11.2017 - 12.2018
Produce Supervisor
Costco Wholesale
11.2015 - 11.2017
Front-End Supervisor
Costco Wholesale Corp
11.2014 - 12.2016
High School Diploma -
Farrington High School
No Degree -
McPherson College