Keosha Henry
Hercules,CA
Summary
Hospitality professional with 6+ years of bartending and serving experience in highnvolume restaurants, private events, and hospitality venues. Known for delivering excellent guest service, maintaining speed and accuracy during peak hours, and creating memorable experiences that encourage repeat customers. Experienced with craft cocktails, POS systems, and fastnpaced service environments.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Hospitality Bartender & Server
Qwick
Bay Area, CA
01.2023 - Current
- Prepare cocktails, beer, and wine while maintaining efficient service during peak hours.
- Delivered attentive guest service, ensuring accurate orders and high satisfaction levels.
- Maintained bar inventory and cleanliness while ensuring compliance with alcohol service regulations.
- Supported bartending and serving operations for restaurants, hotels, and private events, enhancing overall guest experience.
Event Bartender & Server
Instawork
Bay Area, CA
01.2019 - 01.2022
- Mixed cocktails and served beverages efficiently to large guest volumes, ensuring high customer satisfaction.
- Delivered exceptional service at weddings, corporate functions, and private events, enhancing guest experience.
- Supported bar setup, breakdown, and organized inventory, contributing to smooth event operations.
- Handled cash and credit payments accurately during busy shifts.
Server
Gordon Biersch Brewery Restaurant
Airport Location
01.2018 - 12.2018
- Delivered full-service dining experience in a fast-paced restaurant environment.
- Managed multiple tables, ensuring timely and attentive guest service.
- Recommended menu items and beverage pairings, contributing to elevated guest satisfaction.
- Processed payments while ensuring accuracy of POS records.
Education
Associate of Science - Business Management
City College of San Francisco
San Francisco, CA12-2019
Skills
- Craft Cocktail Preparation
- Mixology Techniques
- Wine, Beer & Spirits Knowledge
- High-volume service
- Banquet service
- POS systems
- Cash handling
- Fast-paced multitasking
- Team Collaboration
- Guest engagement
- Customer experience
Certification
- California Food Handler Card
- Bartending Certification
Revenue Performance Highlights
- Consistently handled high-volume service environments with efficiency and accuracy
- Strong guest engagement leading to repeat customers and high tip averages
- Experience serving weddings, corporate events, and private parties
- Maintained organized bar stations while managing multiple drink orders
- Quickly adapted to new venues and teams through hospitality staffing platforms
Timeline
Hospitality Bartender & Server
Qwick
01.2023 - Current
Event Bartender & Server
Instawork
01.2019 - 01.2022
Server
Gordon Biersch Brewery Restaurant
01.2018 - 12.2018
Associate of Science - Business Management
City College of San Francisco