KEOSHA MUHAMMAD

• Supporting our customers through personalized, caring, and simple interactions
• Applying policy coverage
• Accurately documenting claim file
• Investigating claims to full-fill payments paid for repairs setting claims for recovery of funds paid out for insured damages
• Communicate clearly, professionally, empathetically
• Ability to multi-task across technical platforms
• Holding myself accountable with feedback when presented

• Research and resolve all customer inquiries and complaints to ensure customer retention and satisfaction
• Help customers adjust information regarding their orders and account
• This includes providing product information and suggestions
• Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
• Enter/document inquiries and responses in customers’ accounts
• Improve quality of service by recommending improved processes; identifying new product and service applications
• Provide returns and warranty information, as needed
• Maintain constant communication with customer through email and phone conversation

• Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
• Increased customer satisfaction by implementing handling of each claim to its furtherest point while using scps. Placing outbounds calls to customers for liability statements and de-escalating claims

To help ensure we are positioned to assist our customers impacted by hurricane Helen. Provided caring customer service with claim handling and explained next steps for our insured during that difficult time.

Reviewed claims making sure liability was established before paying any loss of use owed to third party as long as loss location was in Montana.

Worked claims farthest point place calls as needed to verify information for payouts on claims.