Keosha Ruffin
Greensboro,NC
Summary
Dedicated Agent with years of progressive experience. I provide proficiency using Collaborative team player with strong abilities.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
eager to contribute to team success through hard work, attention to detail and excellent organizational skills
Motivated to learn, grow and excel
Experienced customer service representative Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
PCA
Carriage House Senior Living Community
01.2023 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Agent
RemX
12.2021 - 05.2022
- Resolved caller issues quickly and thoroughly.
- Provided customer service for inbound and outbound calls per shift by answering questions and providing basic troubleshooting support.
- Fielded customer service inquiries and calls from customers throughout country.
- Obtained client information by answering telephone calls.
Customer Representative
Focus Services Inc.
08.2020 - 12.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor Of Arts - Medical Assisting
Pitt Community College
Winterville, NCCurrent
Bertie High School
Windsor, NC06-2020
Skills
- Problem-solving skills
- Network development
- Information documentation
- Call management
- Organizational skills
Timeline
PCA
Carriage House Senior Living Community
01.2023 - Current
Medical Agent
RemX
12.2021 - 05.2022
Customer Representative
Focus Services Inc.
08.2020 - 12.2021
Bachelor Of Arts - Medical Assisting
Pitt Community College
Bertie High School
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