Kera Robertson
Wilson,NC
Summary
Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience working with youth. Impeccable communicator possessing ethical decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Juvenile Court Counselor
NC Department of Public Safety - Juvenile Justice
Jacksonville, NC
01.2020 - Current
- Provide case management as part of supervision for youths on probation to ensure the delivery of appropriate services, while ensuring compliance with court orders.
- Make recommendations to the court based on assessments.
- Develop diversion plans for youth whose risk levels and needs can be met without court intervention.
- Help connect juveniles and their families with services/programs, such as mental health, medical, and educational resources.
- Assess the risks and needs of the juvenile in order to provide for the security, safety, and well-being of the community and the juvenile.
- Collaborated with multidisciplinary teams to evaluate and process complaints/allegations of delinquent and undisciplined behavior, and help determine the appropriate course of action.
Caterer
Food Services - Barton College
Wilson, NC
08.2013 - 01.2020
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and food service areas.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Juvenile Justice Transportation Driver
NC Department of Public Safety - Juvenile Justice
Jacksonville, NC
01.2019 - 01.2020
- Provided transportation and supervision for juveniles to and from required destinations, such as court hearings, detention centers, residential placement, and medical appointments.
- Maintained written and electronic records related to the behavior and security of youth under supervision.
- Established rapport and successfully interacted with a variety of individuals.
- Assisted with curfew checks, drug screens, and conducted searches for contraband.
- Provided crisis intervention, de-escalation, mediation, and restraint control with approved methods.
Sales Representative
Lawmens
Raleigh, NC
08.2017 - 01.2019
- Created sales quotes for customer requests.
- Accommodated a variety of customer requests through answering phone calls and emails.
- Greeted customers to determine their wants and needs.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
Server
Texas Steakhouse and Saloon
Wilson, NC
01.2016 - 12.2017
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
Harris Teeter
Chapel Hill, NC
06.2014 - 12.2016
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
Student Center Manager
Barton College
Wilson, NC
08.2013 - 12.2016
- Assisted the Dean of Student Activities with leading recreational and wellness activities for students.
- Promote a safe, clean, and supportive environment promoting positive social, interpersonal, and self-management skills.
- Supported culture inclusivity, equality, and a diverse environment.
- Performed general office duties.
- Provided exceptional customer service, addressing inquiries and resolving issues. Promptly and effectively.
Education
Bachelor of Science in Criminology and Criminal Justice Sciences -
Barton College
Wilson, NC05.2017
Diploma - General Education -
Cedar Ridge High School
Hillsborough, NC06.2013
Skills
- Solution-focused counseling
- Crisis Intervention
- Care Planning
- Behavior monitoring
Certifications/ Trainings
- Basic Crime Scene Investigation - 40 hrs of Training (03/17/17)
- CPR and AED by American Heart Association
- Certified Court Counselor
- First Aid
- Youth Assessment Screening Instrument
- Motivational Interviewing
- Juvenile Minority Sensitivity Training
- Abuse and Neglect
- Prison Rape Elimination Act (PREA)
- Verbal De-Escalation
- Juvenile Justice Suicide Prevention
- BI
- CJ LEADS
- Restraints Control Defense Techniques (RCDT)
- LGBTQI+
- Real Colors
Community Service
- National Night Out Community Event
- Career Days at local elementary schools
- School supplies drive with Juvenile Justice at Sandy Run Missionary Church
- Day of service with Barton college helping out at The SPOT in Wilson, NC
- Senior Mentor for a first Grade class
- Hands for Habitat
- Habitat for Humanity
- Volunteered at the Ronald Macdonald house
- Food for all - Made meals for unhoused individuals
- Worked at UNC basketball games to raise money for Unicef
- Canned food drives for Key Club to support local food banks
- Sponsored Angel Tree children and families
Clubs/ Organizations
- Lambda Alpha Epsilon - Criminal Justice and Criminology organization
- Phi Sigma Alpha Omega Tau chapter - Political Science Honors Society - Treasurer
- RHA - Residence Hall Association | 2016
- Key Club | 2009 - 2013
- Sports Medicine Club | 2009 – 2013
Certification
- First Aid and CPR w/ AED
- Certified Court Counselor
- Youth Assessment Screening Instrument
- Motivational Interviewing
- Juvenile Minority Sensitivity Training
- Child Abuse and Neglect
- Verbal De-Escalation
- Juvenile Justice Suicide Prevention
References
References available upon request.
Timeline
Juvenile Court Counselor
NC Department of Public Safety - Juvenile Justice
01.2020 - Current
Juvenile Justice Transportation Driver
NC Department of Public Safety - Juvenile Justice
01.2019 - 01.2020
Sales Representative
Lawmens
08.2017 - 01.2019
Server
Texas Steakhouse and Saloon
01.2016 - 12.2017
Cashier
Harris Teeter
06.2014 - 12.2016
Caterer
Food Services - Barton College
08.2013 - 01.2020
Student Center Manager
Barton College
08.2013 - 12.2016
Bachelor of Science in Criminology and Criminal Justice Sciences -
Barton College
Diploma - General Education -
Cedar Ridge High School
- First Aid and CPR w/ AED
- Certified Court Counselor
- Youth Assessment Screening Instrument
- Motivational Interviewing
- Juvenile Minority Sensitivity Training
- Child Abuse and Neglect
- Verbal De-Escalation
- Juvenile Justice Suicide Prevention
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