Shelldle Freeman
Lithonia,GA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Dedicated Social Worker with 10 years of experience helping clients change behaviors and access family and community resources to manage health. Develops and implements training for staff and attends seminars and conferences for professional development. Continuously improves processes and services to support patient care, education and research. Dynamic Juvenile Detention Counselor with expertise in crisis intervention and individualized treatment planning. Proven ability to monitor client progress and collaborate with multidisciplinary teams to enhance service delivery.
Overview
14
14
years of professional experience
Work History
Juvenile Detention Counselor
Department of Juvenile Justice
Conyers, Georgia
11.2024 - Current
- Developed individualized treatment plans for youth in care.
- Conducted intake assessments and evaluations for new clients.
- Provided crisis intervention to manage challenging behaviors effectively.
- Monitored client progress and adjusted plans as needed.
- Maintained detailed case records to ensure compliance with regulations.
- Provided individual and group counseling sessions for clients.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Monitored behavioral progress and maintained accurate documentation for case reviews.
- Conducted intake assessments and interviews with juvenile clients to assess needs and develop treatment plans.
- Documented actions and incidents associated with youth program participants.
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Developed case records, reports and other required documents to maintain youth's permanent record.
Case Manager
Faith Health Services Inc
Norcross, Georgia
08.2023 - 07.2024
- Managing collaborating and coordinating member services. Collaborating with client to determine service needs and outcomes. Planning, arranging, coordinating, and evaluating service delivery
- Conducting periodic in-person member assessments. Monitoring client for any significant changes in health and the care provided to assure services are rendered as ordered in the CCP
- Acting as client advocate in the human service bureaucracy and brokering Traditional/ Enhanced EDWP Case Management services
- Brokering services with provider agencies. Coordinating with provider agencies, ensuring comprehensive service delivery and thorough communication
Social Services Specialist 2
Department of Family and Children Services
Atlanta, GA
03.2018 - 07.2023
- Initiates timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns.
- Addresses identified safety concerns by immediately developing and implementing safety plans.
- Documents case management activities within time frames established by policy.
- Collaborates with community partners to create systems of support for children and families.
- Ensures that frequency and quality of visits with children, fathers, mothers and caretakers, are sufficient to ensure safety, permanency, and well-being
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Built and maintained strong relationships with client by successfully resolving issues and responding promptly to phone inquiries.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Behavior Aide
Positive Change Counseling Center
Atlanta, GA
10.2017 - 03.2019
- Behavioral Aides are responsible for providing basic observation and monitoring of consumers in the group home and foster care.
- · Providing daily assessment of consumer’s behavior, providing training on basic living skills.
- · Transporting the consumers to appointments and outings, distributing the consumer’s medication, assisting consumers with personal care, and the preparation of the consumer’s meals.
- · Supervise the child while visiting biological parents, and take client to family court or Juvenile court.
- Make home visits to the client placement to make sure the client is being treated well in the foster home.
- · Case management
- Responded to emergency situations and implemented both verbal and physical de-escalation strategies.
- Helped to improve patient behaviors with modeling and reinforcement techniques.
- Supported patients with special needs and developmental delays to help each live full lives.
- Assisted patients with achieving personal hygiene goals by helping with bathing, toileting and grooming.
- Devised and implemented individualized professional learning resources, systems and coursework to boost teaching aptitudes.
- Reviewed and reported on IEP progress.
Counselor
Safe Homes Rape Crisis Coalition
Augusta, GA
04.2012 - 05.2017
- Referred clients to other programs and community agencies to enhance treatment processes.
- Gathered information from families and social services agencies to inform development of treatment plans.
- Provided cognitive-based therapy to assist with challenge and crisis resolution.
- Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
- Executed appropriate risk-assessment and mitigation strategies.
- Provided counseling for relapse prevention, social issues and mental health problems.
- Data Entry
- Planning and Facilitating Family Activities
- Attending Protective Order Hearings with Victims
- Client File Organization and Documentation
- Representation of Agency at Community Fairs
- Promotion and Assistance with Fundraising and Awareness Initiative
Education
Master of Social Work - Social Work
Georgia State University
Atlanta, GA05-2021
Bachelor of Arts - Clinical Psychology
Paine College
Augusta, GA05.2016
Skills
- Document management
- Multitasking
- Time management
- MS Office
- Suicide risk assessments
- Crisis intervention
- Community resources specialist
- Solution-focused counseling
- Member of American Psychiatric Association
- Extensive DSM-IV knowledge
- Knowledge of the ins and outs of Child Protective Services (CPS)
- Crisis Intervention Techniques
- Positive reinforcement strategies
- Behavior management
- Critical thinking
- Therapeutic services
- Case management
- Juvenile therapy
Timeline
Juvenile Detention Counselor
Department of Juvenile Justice
11.2024 - Current
Case Manager
Faith Health Services Inc
08.2023 - 07.2024
Social Services Specialist 2
Department of Family and Children Services
03.2018 - 07.2023
Behavior Aide
Positive Change Counseling Center
10.2017 - 03.2019
Counselor
Safe Homes Rape Crisis Coalition
04.2012 - 05.2017
Bachelor of Arts - Clinical Psychology
Paine College
Master of Social Work - Social Work
Georgia State University