KERAH BEWLEY
NetJets
Columbus,OH
6
years of professional experience
Results-oriented professional in client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Focused on meaningful interactions and understanding individual needs. Leverages analytical insights to drive client retention and business development.
Work History
ACCOUNT MANAGER
1 Year 6 Months- Manage a portfolio of ultra-high-net-worth individuals, serving as a primary point of contact while coordinating complex global travel logistics and delivering a premium, seamless, and personalized experience.
- Build and maintain strong client relationships through proactive communication and personalized service, enhancing long-term client satisfaction and retention.
- Collaborate cross-functionally with internal stakeholders to execute time-sensitive travel requests and resolve service-related challenges, ensuring client satisfaction.
- Anticipate client needs and identify solutions to support successful travel experiences while balancing operational requirements with customer expectations.
- Coordinate multiple high-priority requests simultaneously in a fast-paced environment while maintaining accuracy, close attention to detail, and responsiveness under tight deadlines.
ASSISTANT MANAGER
1 Year- Greeted visitors professionally, fostering positive impressions and ensuring prompt assistance.
- Coordinated and optimized appointment scheduling, enhancing client and guest service experience.
- Greeted visitors professionally, ensuring prompt assistance and positive impressions.
- Oversaw client records management while leading reception team, ensuring accuracy and organization.
COMMUNICATION INTERN
2 Months- Executed strategic communications that increased brand visibility and strengthened stakeholder engagement.
- Created and refined newsletter and social media content to ensure consistent brand messaging.
- Collaborated with experts to align topics with media trends, driving greater audience interest.
- Collaborated with experts to align topics with media trends, enhancing audience interest.
SERVER
4 Months- Anticipated guests' needs to deliver efficient service and enhance satisfaction.
- Coordinated with kitchen staff to ensure seamless service during peak periods.
- Managed diverse tasks in a fast-paced setting, demonstrating strong organizational skills
SHOE SALESWOMAN
2 Years 4 Months- Provided personalized service, assisting customers in selecting ideal shoes.
- Located footwear efficiently using stockroom knowledge, improving customer satisfaction.
- Processed transactions accurately while addressing customer inquiries with professionalism.
Education
BACHELOR OF ARTS - STRATEGIC COMMUNICATIONS
Skills
Relationship building and management
Strategic planning
Issue resolution
Account oversight
Documentation and reporting
Report writing
Client Communication
Customer service
Teamwork and collaboration
Timeline
ACCOUNT MANAGER
NetJets
05.2025 - CurrentRead More
COMMUNICATION INTERN
Central Ohio Area Agency on Aging
06.2024 - 08.2024Read More
ASSISTANT MANAGER
Kenneth's Hair Salons and Day Spas Inc.
05.2024 - 05.2025Read More
SERVER
Belmont Hills Country Club
04.2023 - 08.2023Read More
SHOE SALESWOMAN
Boscov's
12.2020 - 04.2023Read More
The Ohio State University
BACHELOR OF ARTS from STRATEGIC COMMUNICATIONS
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