Keral Hutchins
Greensboro,NC
Summary
I have a strong background in customer service. I strive to provide my customers with top quality service as well as conflict resolutions. I try to maintain a positive and upbeat attitude at all times.
Overview
18
18
years of professional experience
Work History
Sales and Operations Manager
Right Fit Storage
10.2022 - Current
- Developed and implemented performance metrics to evaluate team productivity.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Mentored junior staff, fostering a culture of continuous improvement and accountability.
- Analyzed operational data to drive strategic decision-making and process enhancements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw compliance with industry regulations, ensuring adherence to safety standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Shift Lead
Walgreens
12.2019 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Cashier
Target
09.2011 - 05.2019
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $[Amount] or more per shift.
Shift Manager
Cold Stone Creamery
07.2007 - 01.2011
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
George Washington High School
Danville, VASkills
- P>Safety processes and procedures
- P>Daily workflows
- P>Guest service
- P>Operations monitoring
- P>Complaint resolution
- P>Cash Handling
- P>Creative problem-solving
- Team leadership
- Customer service
- Customer relationship management
- Client relationships
Timeline
Sales and Operations Manager
Right Fit Storage
10.2022 - Current
Shift Lead
Walgreens
12.2019 - Current
Cashier
Target
09.2011 - 05.2019
Shift Manager
Cold Stone Creamery
07.2007 - 01.2011
High School Diploma -
George Washington High School
Personal Information
Title: Customer Service
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