Keranee Deva Puran
Lanham,MD
Summary
Experienced customer service supervisor, dental assistant, and dental radiologist technician. Proven ability to motivate associates through guidance, direction, development, and coaching. Skilled in fostering a positive work environment and ensuring high customer satisfaction. Strong attention to detail and effective multitasking in fast-paced settings. Committed to delivering exceptional service and exceeding expectations in all work aspects.
Overview
11
11
years of professional experience
Work History
Dental Receptionist / Dental Assistant
Greenbelt Dental Associates
07.2023 - Current
- Scheduled 20+ appointment per day.
- Scanned insurance approval letters to the database, and notified case management assistant of available documents.
- Completed medical record requests.
- Answered phone and scheduled appointment according to patient preference.
- Performed patient treatment and collection while keeping all relevant electronic patient records up to date.
- Ensured smooth patient flow by confirming all appointment 48 hours in advance and following up with patient who were running late, reducing missed appointments by 8%.
- Proficiently managed patient records and other confidential data in accordance with HIPAA regulations.
Customer Service/Cashier
Lowe’s Home Improvement
10.2015 - 12.2016
- Extremely strong understanding of all Lowes customer service policies
- Greeted customer as they entered the store and attempted to handle any customer issues
- Maintained an accurate returns log that was submitted to management each day
- Provided information to customer promoting products and creating a friendly environment for their shopping experience.
- Helped locate desired products and recommended other products to fit their needs.
Supervisor
Burlington Coat Factory
06.2014 - 02.2015
- Developed top performers and evaluated performance, coached and offered feedback
- Operated as assistant manager on implementing store functions through staff members
- Motivated to sell, maintained store and communicated with team
- Maintained store cleanliness and ensured that the Accounting Department received accurate paperwork and handled merchandise pulls
- Performed retail staff job function; achieved business goals through new items placement in authorized store and reconciled registers per shifts
- Built and trained sales specialists’ team and developed overall store team
Education
Business diploma - Coursework in Marketing, Business Management and Communications
Skeldon High School
Hands on Dental Assistant - Dental Assisting
01.2023
Skills
- Client relations specialist
- Scheduling
- Skilled multi-tasker
- Training and development
- Deadline-oriented
- Focused on customer satisfaction
- Persuasive
- Insurance plan (State insurance, HMO/PPO)
- Telephone intake
- Microsoft Office (Word, Excel, PowerPoint)
Timeline
Dental Receptionist / Dental Assistant
Greenbelt Dental Associates
07.2023 - Current
Customer Service/Cashier
Lowe’s Home Improvement
10.2015 - 12.2016
Supervisor
Burlington Coat Factory
06.2014 - 02.2015
Business diploma - Coursework in Marketing, Business Management and Communications
Skeldon High School
Hands on Dental Assistant - Dental Assisting
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