Associate of Arts - General Studies
Minnesota North
Virginia, MN05-2025
Kerbie Olmstead
Aurora,MN
Education
High School Diploma -
Mesabi East High School
Aurora, MN05-2025
Summary
Dynamic professional with a proven track record at Giants Ridge Golf & Ski Resort, excelling in customer service and safety compliance. Enhanced guest experiences through effective communication and innovative problem resolution. Leveraged first aid and CPR certifications to ensure safety, achieving a 95% satisfaction rate. Skilled in equipment maintenance and inventory management, driving operational efficiency.
Skills
- Customer service
- Equipment maintenance
- Inventory management
- Rental agreements
- Safety compliance
- First aid certification
Work History
Rental Shop Attendant
Giants Ridge Golf & Ski Resort
Biwabik, MN
11.2022 - Current
- Assisted customers in selecting rental equipment and ensured satisfaction through effective communication.
- Maintained accurate inventory records and organized stock to facilitate efficient operations.
- Processed rental agreements and payments while ensuring compliance with company policies.
- Demonstrated equipment usage to customers, enhancing their understanding and confidence in handling products.
Outside Service Attendant
Giants Ridge Golf & Ski Resort
Biwabik, MN
05.2023 - 10.2025
- Provided exceptional customer service to enhance guest experiences at outdoor facilities.
- Maintained cleanliness and organization of equipment and grounds to ensure safety and quality standards.
- Assisted with setup and breakdown of events, demonstrating flexibility and attention to detail.
- Operated various outdoor maintenance tools, ensuring proper use and adherence to safety protocols.
- Engaged with guests to provide information about amenities, enhancing overall satisfaction and engagement.
- Collaborated with staff to deliver seamless operations during peak seasons, fostering teamwork and efficiency.
- Demonstrated adaptability in fast-paced environments, responding effectively to changing guest needs and requests.
Ski Instructor
Giants Ridge Golf & Ski Resort
Biwabik, MN
11.2021 - 04.2022
- Instructed diverse groups in skiing techniques and safety protocols.
- Developed customized lesson plans to enhance student performance and enjoyment.
- Evaluated student progress, providing constructive feedback for skill improvement.
- Mentored junior instructors, fostering a collaborative learning environment.
- Implemented innovative teaching methods to increase engagement and retention rates.
- Ensured compliance with safety regulations and resort policies during all activities.
Lifeguard
Mesabi East School District
Aurora, MN
06.2021 - 08.2021
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety drills to maintain preparedness among staff and patrons.
- Assisted in educating guests on beach rules and safe swimming practices.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring beach area and enforcing rules.