Keren Basurto
Houston
Summary
Dynamic and results-driven professional with a strong work ethic, honed at Wells Fargo. Proven track record in delivering exceptional customer service. Recognized for enhancing customer satisfaction and promoting bank products, while demonstrating patience and empathy in all interactions. Committed to achieving goals and improving operational efficiency.
Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills.
Overview
3
3
years of professional experience
Work History
Teller
Wells Fargo
Houston, TX
01.2024 - 06.2026
- Executed customer transaction processing with precision to uphold compliance with bank standards.
- Assisted customers in resolving account inquiries, enhancing overall satisfaction and loyalty.
- Maintained cash drawer accuracy through diligent monitoring and reconciliation practices.
- Promoted bank products and services, contributing to increased customer engagement and awareness.
- Collaborated with management to identify opportunities for improving branch workflow efficiency.
- Processed customer transactions promptly, minimizing wait times.
Cashier
Panda Express
Houston, TX
12.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cashier station and surrounding areas.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Handled cash and electronic payments accurately and securely.
- Provided support in training new cashiers on procedures and policies.
- Resolved customer concerns promptly, contributing to improved satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Friendly
- Goal-oriented focus
- Patience and empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
01.2024 - 06.2026
Cashier
Panda Express
12.2022 - 12.2023
High School Diploma -
North Shore Senior High School