Keren Martinez
Tulsa,OK
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
First Assistant Manager
QuikTrip
Tulsa, OK
02.2017 - Current
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Provided feedback to employees on performance improvement opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Aviation
Tulsa Community College
Tulsa, OKSkills
- Staff training and development
- Budgeting proficiency
- Marketing
- Staff scheduling
Timeline
First Assistant Manager
QuikTrip
02.2017 - Current
Some College (No Degree) - Aviation
Tulsa Community College