KEREN MUSOMBO
Bedford,TX
Summary
Experienced problem solver with strong analytical thinking and decision-making skills, adept at managing multiple projects and maintaining focus under pressure. Proven ability in team collaboration and effective communication to drive process improvements. Ready to leverage skills in a new role as Desired JT, contributing to organizational success. I am willing to learn.
Overview
3
3
years of professional experience
Work History
Problem Solver
Amazon
Dallas, TX
01.2022 - 05.2025
- Leveraged computer systems and other sources of technology to troubleshoot and track issues.
- Demonstrated excellent organizational abilities while managing multiple projects simultaneously.
- Communicated with fellow employees to share information and resources to support the problem-solving strategy.
Returns Processor
Amazon
Dallas, TX
01.2022 - 05.2025
- I resolved customer inquiries about returns quickly.
- Provided excellent customer service by responding promptly to complaints and resolving issues quickly and professionally.
- I'd like to let you know that I've communicated effectively with customers regarding return status updates.
- Resolved customer inquiries regarding returns in a timely manner.
ICQA Warehouse Associate
Amazon
Dallas, TX
01.2022 - 05.2025
- Prioritized tasks based on urgency while also maintaining flexibility during high-volume periods.
- Managed multiple tasks simultaneously while ensuring the accuracy of work completed at all times.
- Inspected items received for damages or defects before stocking shelves or placing them into inventory storage areas.
- Participated in regular team meetings to discuss performance metrics and process improvements.
- Planned workloads around peak periods to maximize efficiencies throughout the shift.
- Assisted in the development and implementation of new processes to improve productivity and efficiency within the warehouse environment.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Contacted carrier representatives to make arrangements for shipping and delivery of materials.
Education
Undergraduate - Cyber Security Candidate
Devry university
11.2025
Associate in Arts (A.A.) - Gestion Informatique
Institut Superieur Pedagogique de la Gombe
12.2020
High School Diploma - undefined
C.S Galilee
08.2016
Skills
- Team collaboration
- Decision-making
- Time management
- Analytical thinking
- Material handling
- Problem-solving abilities
- Computer skills
- Calm under pressure
- Self motivation
LANGUAGES
Lingala - Native
French - Native
English - Advanced
Timeline
Problem Solver
Amazon
01.2022 - 05.2025
Returns Processor
Amazon
01.2022 - 05.2025
ICQA Warehouse Associate
Amazon
01.2022 - 05.2025
Associate in Arts (A.A.) - Gestion Informatique
Institut Superieur Pedagogique de la Gombe
High School Diploma - undefined
C.S Galilee
Undergraduate - Cyber Security Candidate
Devry university