Keren Rainey
Brighton,TN
Summary
High performing, reliable administrative professional with exceptional customer service and decision making skills seeking profession with a company that values a strong work ethic, professional demeanor, excellent organization, communication, and relationship-building skills. Experience in customer service positions that required multi-dimensional roles and responsibilities, and high levels of accountability.
Overview
11
11
years of professional experience
Work History
Claim Handler/ FNOL II
AllState
Remote Position
10.2022 - 01.2024
Opened insurance claims for customers.
Helped customers understand their policies/coverage.
Assisted customers with claims process and achieve payout.
Set up rental assistance for customers.
Set up inspections for claims estimates.
Appointment Clerk
R+L Carriers
Arlington, TN
04.2019 - 10.2022
Scheduling residential and commercial deliveries.
Ensured proper equipment was used for on time delivery.
Worked with routers to ensure service dates were met.
Account Manager
Covenant Carriers, INC
Olive Branch, MS
01.2013 - 04.2019
Overseeing several major customers for short and long haul freight.
Planning a short haul fleet of 25 trucks and 5 city trucks.
Booking outbound and inbound freight.
Dispatching.
Customer service.
Negotiating rates and driver relations.
Handling all problems that develop between shipper, consignee, and driver.
Floater
Ozark Motor Lines
Memphis, TN
04.2015 - 04.2017
Every aspect of operations:
Pre-planning
Customer Service
Dispatch
City Dispatch
Filled any position that was needed.
Education
GED -
Shelby County Board of Education
Memphis, TNSkills
Computer skills
Typing
Microsoft Office
Customer Service
Comdata System
Excel
Multi-line phone system
Netgraf
PC Miler
Trouble Shooting
Timeline
Claim Handler/ FNOL II
AllState
10.2022 - 01.2024
Appointment Clerk
R+L Carriers
04.2019 - 10.2022
Floater
Ozark Motor Lines
04.2015 - 04.2017
Account Manager
Covenant Carriers, INC
01.2013 - 04.2019
GED -
Shelby County Board of Education