Keren Wilson
Duncan,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Operations Analyst
Nomad Health
03.2022 - Current
- Set, managed, and consistently met deadlines for client deliverables, ensuring client satisfaction
- Facilitated seamless file transfer and efficiently resolved data issues, both internally and externally
- Proactively addressed issues that posed risks to project deadlines, driving timely resolution
- Generated savings analysis reports using proprietary software to support decision-making
- Upheld high standards by continuously optimizing quality assurance, resolving data conflicts, and ensuring data accuracy
- Presented findings and provided subject matter expertise to Sales, Account Management, Executives, and key external stakeholders.
Catalog Analyst
Doordash, Remote
01.2022 - 01.2024
- Ensured data accuracy and consistency by cleansing raw data, compiling information from multiple sources, and conducting thorough research
- Supported data population for the platform, contributing to the enhancement of content quality.
Shipping Lead
Saint-Gobain Abrasives | SC
06.2021 - 12.2021
- Managed incoming and outgoing shipments, including scheduling freight deliveries
- Utilized SAP software for efficient logistics management and provided essential administrative support.
Customer Service Representative
Amazon | Remote
07.2019 - 06.2021
- Effectively managed incoming chats, addressing customer inquiries, and resolving product and service issues
- Demonstrated professionalism and empathy in handling customer complaints, ensuring customer satisfaction.
Education
BA - Journalism, Public Relations
Georgia State University
2023
High School Diploma -
Cairo High School
2016
Skills
- Proficient user of Microsoft Office
- Verbal and written communication skills
- Strong interpersonal skills
- Analytical and conceptual thinking abilities
- Proactive
- Reporting Abilities
- Process Updates
- Customer Service
- Quality Assurance
- Workflow Optimization
Timeline
Operations Analyst
Nomad Health
03.2022 - Current
Catalog Analyst
Doordash, Remote
01.2022 - 01.2024
Shipping Lead
Saint-Gobain Abrasives | SC
06.2021 - 12.2021
Customer Service Representative
Amazon | Remote
07.2019 - 06.2021
BA - Journalism, Public Relations
Georgia State University
High School Diploma -
Cairo High School