Kerena Meglin
Branford
Summary
Dynamic barista and trainer with a proven track record in multitasking and team collaboration. Skilled in managing high-pressure situations and training staff to enhance service quality and customer satisfaction while maintaining a welcoming atmosphere and delivering high-quality beverages.
Overview
7
7
years of professional experience
Work History
Starbucks Master Barista/Barista Trainer
Target
Guilford, CT
06.2025 - 06.2026
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with product selection, providing recommendations based on preferences.
- Operated espresso machines and brewing equipment with attention to safety protocols.
- Managed cash register transactions accurately, ensuring a seamless checkout experience.
- Collaborated with team members to fulfill orders during peak hours efficiently.
- Learned and adapted quickly to new menu items and seasonal promotions.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waitress
KC's Pub
Guilford, CT
05.2024 - 03.2025
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Managed cash register operations, ensuring accurate transactions and maintaining balanced cash drawers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to enhance dining experience.
- Assisted in training new employees on menu items, service protocols, and POS systems to improve team performance.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for patrons.
- Adapted quickly to high-pressure situations during peak hours, ensuring consistent service quality.
- Recommended menu items based on customer preferences, enhancing overall satisfaction and experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Server
Outback Steakhouse
Orange, CT
02.2022 - 08.2024
- Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu items, service standards, and POS system usage.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
- Resolved guest complaints promptly, enhancing overall dining experience and retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Summer Camp Counselor
North Branford Parks and Recreation
North Branford, CT
06.2019 - 08.2022
- Led daily activities and programs, fostering teamwork and engagement among diverse groups of children.
- Developed and implemented creative lesson plans, enhancing participants' learning experiences and enjoyment.
- Supervised and ensured safety protocols, effectively managing risk during outdoor activities and events.
- Trained and mentored junior counselors, promoting best practices in child care and program delivery.
- Collaborated with staff to evaluate program effectiveness, leading to improved participant satisfaction rates.
- Facilitated conflict resolution among campers, maintaining a positive environment conducive to personal growth.
- Organized special events, integrating community resources to enrich camp offerings and foster local partnerships.
- Conducted assessments of camper progress, adapting activities to meet individual needs and abilities effectively.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
Education
High School Diploma -
Branford High School
Branford, CT06.2024
Skills
- Time management
- Problem-solving
- Exceptional customer service
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Menu memorization
- Quality control
- New hire training
- Multitasking and organization
- Team collaboration
Timeline
Starbucks Master Barista/Barista Trainer
Target
06.2025 - 06.2026
Waitress
KC's Pub
05.2024 - 03.2025
Server
Outback Steakhouse
02.2022 - 08.2024
Summer Camp Counselor
North Branford Parks and Recreation
06.2019 - 08.2022
High School Diploma -
Branford High School