Kerenlee Rivera Rivera
Holyoke,MA
Summary
Dynamic and detail-oriented professional with experience at DoorDash and Amazon, excelling in delivery and customer service. Proven ability in quality control and critical thinking, ensuring timely and accurate package distribution. Bilingual communicator adept at enhancing client satisfaction and maintaining organized operations, contributing to a seamless workflow in fast-paced environments. And also experienced in the care of others, organization, cleaning, and customer service.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Holyoke, MA
03.2022 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs and documentation using electronic tracking systems.
- Navigated routes effectively to minimize delays and enhance service reliability.
- Conducted vehicle inspections regularly to ensure safety and compliance with regulations.
PCA
Stavros
West Springfield, MA
07.2023 - 09.2025
- Maintained accurate documentation of client activities and health status records.
- Coordinated with family members to provide updates on client progress and needs.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
Driver
Amazon
Holyoke, MA
12.2022 - 03.2023
- Operated delivery vehicles, ensuring timely and accurate package distribution across designated routes.
- Maintained vehicle cleanliness and performed routine inspections to uphold safety standards.
- Collaborated with warehouse staff to optimize loading processes, enhancing overall delivery efficiency.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Machine Operator
Super Brush
Springfield, MA
01.2021 - 05.2022
- Operated machinery to produce high-quality products within safety standards.
- Monitored equipment performance, identifying issues and ensuring timely resolutions.
- Trained new operators on machine functions and safety protocols.
- Conducted routine maintenance checks, improving equipment longevity and reliability.
- Assisted in troubleshooting machinery problems, contributing to swift operational recovery.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Carwash
Golden Nozzle Car Wash
Ludlow, MA
07.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Candle Maker
Yankee Candle
Deerfield, MA
09.2016 - 07.2018
- Maintained cleanliness and organization of workspace to ensure safety and efficiency.
- Conducted quality control inspections to identify defects and maintain production standards.
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Order packing
- Machine operator
PCA
Caregivers of Massachusetts
Springfield, MA
10.2015 - 05.2017
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Developed rapport with clients, enhancing their emotional well-being and engagement.
- Implemented care plans tailored to individual client needs and preferences.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Education
High School Diploma -
Proper Academy
Dorado, Puerto Rico07-2019
Skills
- Cleaning
- Organizing
- Packing
- Delivery
- Flexability
- Quality control
- Critical thinking
- Bilingual
Timeline
PCA
Stavros
07.2023 - 09.2025
Driver
Amazon
12.2022 - 03.2023
Delivery Driver
DoorDash
03.2022 - Current
Machine Operator
Super Brush
01.2021 - 05.2022
Carwash
Golden Nozzle Car Wash
07.2018 - 12.2018
Candle Maker
Yankee Candle
09.2016 - 07.2018
PCA
Caregivers of Massachusetts
10.2015 - 05.2017
High School Diploma -
Proper Academy