Summary
Overview
Work History
Education
Skills
Timeline
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Keri Alvarado

Miami,Fl

Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Overview

5
5
years of professional experience

Work History

Front desk

Royal Atlantic Condominium
01.2023 - 04.2023
  • Proficient in multitasking and prioritizing tasks in order to ensure efficient workflow of the registration process
  • Exhibited excellent communication skills when working with both internal and external customers
  • Processed incoming telephone calls and messages based on office policy and procedure
  • Copied, mailed and filed reports to designated areas and retrieved appropriate records
  • Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date

Cashier

Zara
10.2021 - 03.2022
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast paced environment
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Assisted with training and mentoring new team members

Team lead

Coyo taco
03.2018 - 05.2021
  • Mentored and coached team members to ensure successful performance
  • Encouraged team to reach peak performance utilizing strong communication and interpersonal skills.
  • Demonstrated excellent problem-solving and decision-making skills
  • Communicated work goals and deadlines employees to increase productivity and meet project benchmark
  • Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
  • Handled cash deposits to maintain accurate financial records.
  • Conducted cash counts to prevent discrepancies.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed cash, credit and touchless transactions to fulfill customer orders.

Education

Highschool Diploma -

Miami Senior Highschool
Miami Fl
06.2018

Skills

  • Scheduling appointments
  • Document management
  • Initiative-taking
  • Basic accounting

Timeline

Front desk

Royal Atlantic Condominium
01.2023 - 04.2023

Cashier

Zara
10.2021 - 03.2022

Team lead

Coyo taco
03.2018 - 05.2021

Highschool Diploma -

Miami Senior Highschool

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Keri Alvarado