Summary
Work History
Education
Skills
Timeline
Generic

Keri-Ann Caldwell

New Hill,NC

Summary

Efficient medical administrative support professional with a proven track record of high productivity and swift task completion. Expertise in patient scheduling, medical billing, and records management. Strong communication and organizational skills enhance office operations and foster positive patient interactions.

Work History

Billing Specialist

Wake Ophthalmology Associates
Cary, NC
2021 - 2025
  • Process insurance claims and reconcile discrepancies efficiently.
  • Maintain accurate patient billing records for ophthalmic services.
  • Communicate with patients regarding billing inquiries and payment plans.
  • Collaborate with clinical staff to ensure accurate charge capture.
  • Generate detailed billing statements for various ophthalmology procedures.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Calculated billing charges, prepared and submitted claims to insurance companies.

Optical Technician/Secretary

North Raleigh Family Eyecare
North Raleigh, NC
2020 - 2021
  • Assembled and adjusted eyewear based on patient prescriptions.
  • Assisted patients with frame selection and fitting processes.
  • Managed inventory of optical supplies and materials effectively.
  • Educated patients on proper eyewear care and maintenance techniques.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Resolved customer complaints regarding product quality or service issues promptly.
  • Assisted optometrists in fitting contact lenses on patients' eyes.

Medical Secretary

Clarity Vision of Apex
Apex, NC
2018 - 2019
  • Managed patient scheduling and appointment coordination efficiently.
  • Maintained accurate medical records and ensured compliance with regulations.
  • Assisted in insurance verification and authorization processes for patients.
  • Facilitated communication between patients and healthcare providers effectively.
  • Processed incoming calls and addressed inquiries professionally and promptly.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.

Customer Service Representative

Hilco Vision
Plainville, MA
2016 - 2017
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Educated customers on product features and benefits to enhance satisfaction.
  • Collaborated with team members to improve service delivery processes.
  • Provided feedback to management for service improvement initiatives.
  • Developed strong customer relationships to encourage repeat business.
  • Identified opportunities for upselling additional products or services based on customer needs.

Optical Technician

Mega Eye Care
North Attleboro, MA
2014 - 2016
  • Assembled and adjusted optical devices for patient prescriptions.
  • Conducted thorough inspections of eyewear for quality assurance.
  • Assisted patients in selecting appropriate eyewear frames and lenses.
  • Collaborated with optometrists to ensure optimal patient outcomes.
  • Maintained inventory of optical supplies and equipment regularly.
  • Ensured compliance with safety standards in the optical lab environment.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Resolved customer complaints regarding product quality or service issues promptly.
  • Completed administrative tasks related to record keeping and documentation.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.

Ophthalmic/Optical Technician

Dr. Antonian & Dr. Behmke
East Providence, RI
2011 - 2014
  • Assisted doctors in fitting and adjusting eyewear for patient comfort.
  • Conducted vision tests to assess patients' optical needs and prescriptions.
  • Educated patients on proper eyewear care and usage instructions.
  • Maintained detailed records of patient interactions and prescriptions accurately.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Inspected ophthalmic frames for proper alignment and fit.
  • Assisted optometrists in fitting contact lenses on patients' eyes.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.

Education

Medical Administrative Program -

Katharine Gibbs School
Providence, RI

Skills

  • Data transcription and entry
  • Claims processing and verification
  • Billing management for patients
  • Maintenance of medical records
  • Compliance with HIPAA regulations
  • Management of inventory systems
  • Reconciliation of accounts
  • Expertise in medical terminology
  • Fitting of patient eyewear
  • Communication effectiveness
  • Conflict resolution and problem solving
  • Strategies for time management
  • Proficiency in billing systems
  • Preparation of records and payment posting
  • Management of accounts receivable
  • Medical collections and billing expertise
  • Fitting contact lenses for patients
  • Sales in optical products
  • Testing of visual fields expertise
  • Imaging diagnostics skills
  • Techniques in retinal photography

Timeline

Billing Specialist

Wake Ophthalmology Associates
2021 - 2025

Optical Technician/Secretary

North Raleigh Family Eyecare
2020 - 2021

Medical Secretary

Clarity Vision of Apex
2018 - 2019

Customer Service Representative

Hilco Vision
2016 - 2017

Optical Technician

Mega Eye Care
2014 - 2016

Ophthalmic/Optical Technician

Dr. Antonian & Dr. Behmke
2011 - 2014

Medical Administrative Program -

Katharine Gibbs School

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