Keri Arnett
Port St. Lucie ,FL
Summary
Dynamic Shift Leader with a proven track record at Pilot Travel Centers, excelling in team leadership and customer service. Skilled in cash handling and conflict resolution, I effectively trained staff and optimized operations, enhancing customer satisfaction and maintaining a safe work environment. Committed to fostering a positive workplace culture and driving team performance.
Overview
2026
2026
years of professional experience
Work History
Shift Leader
Pilot Travel Centers
- Trained new employees and delegated daily tasks to optimize team performance.
- Maintained clean, safe work environment while enforcing adherence to safety protocols.
- Processed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, ensuring accurate record-keeping and minimizing discrepancies.
- Resolved customer complaints by offering effective solutions to enhance satisfaction.
- Collaborated with shift leaders to uphold consistent standards across all shifts.
- Managed inventory and ordered supplies to ensure adequate stock levels.
- Addressed conflicts among team members professionally, preserving strong workplace relationships.
Shift Leader
Star Express
Toano, VA
01.2025 - 06.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Housekeeping Supervisor
Diamond Resorts
Williamsburg Va
05.2014 - 09.2019
- Conducted regular inspections to ensure compliance with housekeeping standards.
- Placed orders for supplies and toiletries to maintain efficient operations.
- Communicated repair needs to maintenance staff to facilitate swift resolutions.
- Assigned housekeeping staff to shifts and room blocks based on skills and requirements.
- Trained and mentored new personnel to enhance service quality and performance.
- Completed schedules, shift reports, and documentation accurately and promptly.
- Investigated guest complaints and resolved issues to boost customer satisfaction.
- Collaborated with front desk to promptly address guest concerns, promoting exceptional service.
Education
Required
Lafayette High School
Williamsburg Va06.1996
Skills
- Positive attitude
- Cash handling
- Team leadership and motivation
- Problem solving and conflict resolution
- Customer service focus and management
- Flexible scheduling
- Strong verbal and written communication
- Training and staff development
- POS system operation
- Work assignment and inventory management
- Daily workflow oversight
- Professional appearance
Timeline
Shift Leader
Star Express
01.2025 - 06.2025
Housekeeping Supervisor
Diamond Resorts
05.2014 - 09.2019
Shift Leader
Pilot Travel Centers
Required
Lafayette High School