Keri Chruscicki
Lincoln,NE
Summary
Adept at enhancing customer satisfaction and streamlining research processes, my tenure thoughout my work history underscores my ability to multitask and solve problems efficiently. With a proven track record in teamwork and advanced data analysis, I consistently prioritize high-quality service and adaptability, ensuring optimal productivity and positive outcomes in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Stay at Home Mom
N/A
07.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Specialist
Pacific Life Insurance Company
07.2007 - 09.2009
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Maintained accurate records of all customer interactions for reporting purposes.
- Executed tasks within time and budget constraints.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Opened new customer accounts, processed transfer requests, and processed initial funding to new accounts.
Research Specialist
Securities America
05.2005 - 05.2007
- Enhanced research efficiency by implementing advanced data analysis techniques and tools.
- Collaborated with Financial Advisors to correct errors on individual accounts.
Customer Service Representative
Ameritrade
10.2004 - 04.2006
- Responded to customer requests for products, services, and company information.
Education
Bachelors Of Science In Business Adminitration - Business
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Timeline
Stay at Home Mom
N/A
07.2012 - Current
Service Specialist
Pacific Life Insurance Company
07.2007 - 09.2009
Research Specialist
Securities America
05.2005 - 05.2007
Customer Service Representative
Ameritrade
10.2004 - 04.2006
Bachelors Of Science In Business Adminitration - Business
University of Nebraska, Lincoln
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