Keri Covey
Orange Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Independent Contractor Shopper & Delivery
Instacart At Publix
Jacksonville, FL
10.2019 - Current
- Collaborated closely with clients to better understand entire project scope.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed day-to-day operations of consulting business, which required such tasks as shopping and delivery.
Independent Contractor
Shipt
Jacksonville, FL
06.2018 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed day-to-day operations of consulting business, which required such tasks as shopping and delivery.
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand entire project scope.
Call Center Representative
West Corporation
Universal City, TX
01.2019 - 07.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Assistant Teacher
Clay County School District
Green Cove Springs, FL
03.2013 - 06.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded assignments and reported individual progress to teacher.
Assistant Teacher
Childtime Learning Center
Jacksonville, FL
02.2012 - 09.2012
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Master of Arts - Special Education
Ashford University
San Diego, CA04.2019
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA06.2017
Skills
- Deadline Adherence
- Credit Card Payment Processing
- Contractor Management
- Detail Work
- Customer Preferences
- Food Allergies
- Staff Training
- Account Management
- Retail Sales Customer Service
- Microsoft PowerPoint
- Active Listening
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Independent Contractor Shopper & Delivery
Instacart At Publix
10.2019 - Current
Call Center Representative
West Corporation
01.2019 - 07.2019
Independent Contractor
Shipt
06.2018 - Current
Assistant Teacher
Clay County School District
03.2013 - 06.2015
Assistant Teacher
Childtime Learning Center
02.2012 - 09.2012
Master of Arts - Special Education
Ashford University
Bachelor of Arts - Early Childhood Education
Ashford University
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