Keri Davis
7 17 Credit Union
Warren,OH
22
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Assistant Consumer Lending Manager
3 Years 11 Months- Trained all lending staff on new LOS, provided in class and real time support
- Integral in developing procedures to navigate through new LOS
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversee employee schedules, manage any related issues and payroll.
- Performed annual performance evaluations and communicated personal and departmental goals
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace
Member Experience Specialist
2 Years 4 Months- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted available products and services to customers during service, account management and order calls.
- Responded proactively and positively to rapid change.
TeleServices Loan Specialist
3 Years 9 Months- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Submitted loan applications to underwriter for verification and recommendations.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Shop Manager
11 Years- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Developed network of related professionals to open up business opportunities.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
Business Mgmt.-Digital/Social Media Marketing
- 3.9 GPA
- Dean's List
Skills
Goal-oriented and self-sufficient
Approachable team player
Analytical
Strong team-builder with cheerful demeanor
Strong account analysis skills
Savvy relationship-builder
Sales Strategies
Multitasking Abilities
Data Entry
Verbal and written communication
Timeline
Assistant Consumer Lending Manager
7 17 Credit Union
09.2022 - CurrentRead More
Member Experience Specialist
717 Credit Union
05.2020 - 09.2022Read More
TeleServices Loan Specialist
7 17 Credit Union
08.2016 - 05.2020Read More
Shop Manager
Cash America
09.2004 - 09.2015Read More
Eastern Gateway Community College
Business Mgmt.-Digital/Social Media Marketing
Read More