Keri Farrell
Boston,MA
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Principal Product Management
Globalization Partners
Boston
09.2022 - 06.2024
- Contributed to a SaaS-based Global Employment Platform, oversaw revamping of customer experience for professional onboarding process, played a pivotal role in the development of Meridian Modules, migrated and integrated the platform, implemented process automation, launched talent supply and salary insights modules, launched employee lifecycle document repository module, launched HR Advisor module, cultivated productive partnerships, served as a dedicated advocate for products.
Principal Product Management\Team Lead
Quest
Boston
09.2020 - 01.2022
- Led the On Demand Management SaaS Platform - Product Management team, managed new product ideas, assisted with strategic Product Roadmap Planning, mentored team members and Product Management Directors, collaborated with Software Development Managers, managed financial performance, participated in acquisitions, presented sales training and reviews, ran complex projects.
Senior Product Manager
Quest
Boston
01.2007 - 01.2020
- Oversaw multiple Quest Solutions, delivered value to customers, managed releases and backlog, participated in Agile development methodology, performed market research, managed product releases, presented at customer advisor boards and events, authored whitepapers and blog posts, provided marketing support.
Senior Systems Consultant
Quest
Boston
01.2005 - 01.2007
- Delivered advisory services to clients, executed project management and support activities, engaged in technical meetings, contributed to technical sales, obtained feedback.
Senior Exchange Architect
Iron Mountain
Boston
01.2002 - 01.2005
- Designed end-to-end software development life cycle, launched and led new SaaS-based management platform, managed product direction and roadmap, participated in Agile development methodology, performed market research, managed product releases, presented at customer events, provided marketing support.
Senior Exchange Architect
Safety 1st
Canton
01.1999 - 01.2002
- Managed Exchange solutions, delivered value to customers, managed releases and backlog, participated in Agile development methodology, performed market research, managed product releases, presented at customer events, provided marketing support.
Technical Lead, Microsoft Exchange and AD support
Stream International
Canton
01.1996 - 01.1999
- Provided technical support for Microsoft Exchange and AD, engaged in project management, installation, configuration, and support activities, contributed to technical sales, obtained feedback.
Certification
- CPM - Certified Product Manager
- Pragmatic Marketing Certification- Pragmatic Marketing/Institute - Jan 2008
- Microsoft Certified Trainer - January 1999
- Microsoft Certified Systems Engineer (MCSE) - 1998
Summary
Innovative, visionary, cross-team collaborative leader, leveraging over 20 years of product management experience, I excel in delivering cloud applications that simplify complex challenges for businesses venturing into new markets.
Education
Bachelor of Science - Computer Information Systems
1994.09 - 1997.05
Skills
- Customer Needs Assessments
- Critical Thinking
- Progress Monitoring
- Project Management
- Marketing Materials
- KPI Tracking
- Stakeholder Relations
- User Acceptance Testing (UAT)
- User Experience
- Roadmap Development
- New Product Introductions
- Product Definition
- Sales Enhancement
- Gathering Requirements
- Customer Training
- Customer Satisfaction
- Attention to Detail
- User Experience Optimization
- Vision Mapping
- Agile Work Processes
- Vendor Selection
Timeline
Principal Product Management - Globalization Partners
09.2022 - 06.2024
Principal Product Management\Team Lead - Quest
09.2020 - 01.2022
Senior Product Manager - Quest
01.2007 - 01.2020
Senior Systems Consultant - Quest
01.2005 - 01.2007
Senior Exchange Architect - Iron Mountain
01.2002 - 01.2005
Senior Exchange Architect - Safety 1st
01.1999 - 01.2002
Technical Lead, Microsoft Exchange and AD support - Stream International
01.1996 - 01.1999
Bryant University - Bachelor of Science, Computer Information Systems
1994.09 - 1997.05
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