Keri Giordano
Banning,CA
Summary
Knowledgeable Patient Scheduler with 21 years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient. Assisting staff and providers to meet their daily needs as well as exceptional patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Diagnostic Imaging Assistant
Kaiser Permanante
Riverside, CA
08.2008 - 03.2022
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Processed, labeled and organized diagnostic images to match with patient records.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Increased customer satisfaction by resolving issues
Medical Records Clerk
Kaiser Permanente
Riverside, CA
09.2000 - 08.2008
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained over 50 direct reports on department procedures and policies to maximize department productivity
Education
GED -
UCSD
San Diego, CA03.2020
Some College (No Degree) - General ED
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Gunderson High School
San Jose, CA06.1997
Skills
- Radiology
- Patient Positioning
- Radiation protection
- Patient documentation
- Service-Oriented
- BLS Certified
- CPR Certified
- Detail-Oriented
- Appointment Scheduling
- Inventory Management
- Scheduling Tests and Procedures
- Cash Handling
Certification
- Certified Notary Public, Commissioned in California expiration 10-27-2025
- CPR certified American Heart Association expiration 07-22-2022
Timeline
Diagnostic Imaging Assistant
Kaiser Permanante
08.2008 - 03.2022
Medical Records Clerk
Kaiser Permanente
09.2000 - 08.2008
GED -
UCSD
Some College (No Degree) - General ED
Colorado Technical University
High School Diploma -
Gunderson High School