Keri Gonzales
4011 Barnes Ave Bronx
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams.
Overview
13
13
years of professional experience
Work History
Supervisor
UPS
11.2019 - 01.2026
- Supervise daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.
- Respond to concerns as well as manage computer programs and systems.
- Communicate with the manager in regards to missed pickups and deliveries.
- Responsible for the verification and submission of timecards.
Direct support Professional
Select Human Services
Pleasantville
03.2019 - 12.2025
- Assisted individuals with disabilities to lead a self-directed life and become more independent.
- Feeding patients, managing patient Hygiene and oral dental care
- Provided relief services to children with emotional and behavioral difficulties by providing supervised recreational activities outside of the client’s home that supported the child’s constructive interests and abilities.
- Maintained and submitted daily and monthly progress reports. Helped develop socialization skills and money management skills.
- Transported clients to and from home safely.
- Worked on personal and educational goals with children and their parents.
- Established reputation for nursing excellence, excelling as a receptive team member, and forging superior relationships with staff and patients.
- Contributed to development of patient care plans and assessments.
Direct support professional
Bells Agency
01.2017 - 10.2020
Manager
Funfuzion
11.2016 - 02.2020
Physical Therapy Internship
Regeis care center
08.2018 - 03.2019
The Jewish Home Lifecare
10.2012 - 01.2017
CNG Pharmacy Inc.
11.2015 - 01.2016
Education
The Marie Curie High School for Medicine, Nursing, and Health Professions
Associates - Science
LaGuardia Community College
Bachelors - Exercise Science
Lehman College
Skills
- Computer programming
- Email organization
- Problem solving
- Communication
- Client support
- Electronic medical records
- HIPAA compliance
- Patient education and support
- Basic life support
- Customer relationship management
- Team coordination
- Client advocacy
- Operations management
- Excel proficiency
Awards
- Honor Roll, 2008-2015
- Perfect Attendance Award, 2012-2015
- Apollo Award for step and dance, 2013
- Medical Billing and Coding Certificate, 2014
- Basic life support, 2015
- CPR for healthcare workers, 2015
Career Focus
Increasing brand awareness, optimizing digital presence, by managing time and organizing schedules per company work from home requirements. Skilled and highly trained healthcare professional with proven experience providing quality, evidence-based patient care within dynamic and high-pressure environments.
Activities
- Sisters Group, 2011-2013
- V.E.R.O.N.I.C.A Ladies Leadership, 2013-2015
- Mini-Meds (Medicine Program), 2011-2013
- Mentoring and Medicine, 2011-2013
- Step Team, 2008-2020
- Track/Cross Country, 2012-2014
Timeline
Supervisor
UPS
11.2019 - 01.2026
Direct support Professional
Select Human Services
03.2019 - 12.2025
Physical Therapy Internship
Regeis care center
08.2018 - 03.2019
Direct support professional
Bells Agency
01.2017 - 10.2020
Manager
Funfuzion
11.2016 - 02.2020
CNG Pharmacy Inc.
11.2015 - 01.2016
The Jewish Home Lifecare
10.2012 - 01.2017
The Marie Curie High School for Medicine, Nursing, and Health Professions
Associates - Science
LaGuardia Community College
Bachelors - Exercise Science
Lehman College