Keri Griggs
Picayune,MS
Summary
With my strong background in management and customer service, I believe I have the skills and experience necessary to excel in this role. I am eager to use my knowledge and expertise to contribute to the company's success and take on new challenges. I am confident that my dedication to teamwork and my ability to adapt to new environments make me a valuable asset to the team.
Overview
1
1
Certification
7
7
years of professional experience
Work History
ICU Unit Secretary
Slidell Memorial Hospital
Slidell, LA
09.2023 - Current
- Coordinated ICU admissions, transfers, and discharges to support uninterrupted patient flow.
- Answered multi-line phones and routed urgent calls to appropriate clinical staff.
- Maintained accurate patient charts, orders, and unit documentation in electronic records.
- Communicated critical updates between nurses, physicians, and ancillary departments.
- Scheduled diagnostics, consultations, and transport services to align with unit priorities.
- Monitored supply levels and restocked unit materials to prevent workflow delays.
- Supported nursing staff with clerical tasks, paging, and front-desk coordination.
- Served as a liaison between ICU staff, patients, families, physicians, and other departments within the hospital setting.
- Maintained patient confidentiality at all times according to HIPAA regulations while handling sensitive medical information daily.
- Optimized nursing staff efficiency by promptly responding to requests for patient information and coordinating necessary paperwork.
- Streamlined ICU operations with meticulous attention to detail in managing patient documentation and charting updates.
- Facilitated timely admissions and discharges, reducing wait times for patients and families.
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Coordinated essential equipment maintenance and repairs, minimizing downtime and ensuring availability for critical care needs.
- Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
- Contributed to improved patient satisfaction by maintaining accurate medical records and facilitating effective communication between staff members.
- Contributed significantly towards successful Joint Commission accreditation by adhering to established protocols and maintaining accurate records.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Assisted in monitoring vital signs and reporting any changes or concerns to the appropriate clinical staff, contributing to prompt interventions when needed.
- Participated in regular safety drills designed specifically for intensive care settings—enhancing preparedness among ICU team members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Warehouse Associate
The Fly Boutique
Picayune, MS
04.2021 - Current
- Open and close warehouse.
- Responsible for high volumes of daily orders, outgoing.
- Use computer and specialty software to print daily customer orders.
- Coordinate and/or transport supplies, products or materials from one location to another.
- Place or arrange products in boxes or polymailers and other types of containers then weighing and sealing container.
- Prepare shipping labels manually and with computer programs using a scanner for UPS and USPS on a daily basis.
- Ensure all shipments are performed on time and in full.
- Analyze and resolve work problems or assist co-workers in solving work problems.
- Recommend and assist in implementing operating procedures and promote continual improvement within the department.
- Troubleshoot quantity discrepancies with manager and inventory personnel.
- Ensure work area is clean and organized at all times.
- Perform other duties as assigned.
Manager
Grand Furniture and Bedding
Picayune, MS
01.2020 - 12.2020
- Opened and closed store.
- Interviewed job candidates and made staffing decisions.
- Trained employees on how to use the register.
- Schedule employee shifts.
- Develop promotional offers.
- Counted register drawers and made bank deposits.
- Monitor stock levels and purchases.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Greeted customers and determined their needs and wants as well as recommend merchandise based on individual requirements.
Education
Some College (No Degree) - General Courses
Mississippi College
Clinton, MSSome College (No Degree) - General Courses
Northwest Ms Community College
Senatobia, MSHigh School Diploma -
Horn Lake High School
Horn Lake, MS05.2004
Skills
Dependable
Leadership and Team Building
Excellent Customer Service
Goal-Oriented
Attention to detail
Accurate and detailed
Flexible
Ability to adapt to changing requirements
Organization
Strong sense of time management and urgency
Able to work independently and within a team
Strategic thinking
Delegating
Oral and written problem solving
Operations Support
Complex Problem-Solving
Shipping and Receiving
Inventory Counting
Inventory Organization
Quality Control
Product Verification
Warehouse Operations
Certification
BLS
CPI
Timeline
ICU Unit Secretary
Slidell Memorial Hospital
09.2023 - Current
Warehouse Associate
The Fly Boutique
04.2021 - Current
Manager
Grand Furniture and Bedding
01.2020 - 12.2020
High School Diploma -
Horn Lake High School
Some College (No Degree) - General Courses
Northwest Ms Community College
Some College (No Degree) - General Courses
Mississippi College