Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Miranda Hankins

Madison Heights,MI

Overview

8
8
years of professional experience

Work History

Insurance Team Lead, Fee and Insurance Support

Great Expressions Dental Centers
06.2022 - Current
  • Delegate work to team to make sure it is accurate and complete in timely manner
  • Training of team members in fees and insurance to maximize their potential.
  • Guide the team to complete tasks
  • Support offices with questions or concerns
  • Problem Solving of adjustments, plan issues, verification issues, and fee issues
  • Extensive knowledge in Insurance verification, Plan loading and Insurance fees.
  • Knowledge of different types of insurance plans; DMO, PPO, Co-pay, Indemnity, Medicare and Medicaid.


Eligibility Specialist

Advomas
11.2016 - 05.2022
  • Contact patients and assess if they are eligible for Medicaid for several hospitals
  • Submit Applications on behalf of patients who are eligible for medical assistance
  • Work accounts and ensure there was no mistakes
  • Train new employees on the position
  • Have extensive knowledge of Medicaid, champs and other types of insurance
  • Work all referrals that came from hospitals for patients needing assistance

Customer Service Representative

OnStar
08.2016 - 11.2016
  • Answer Calls from customers and give them correct directions
  • Actively support customers in any concerns or assistance needed

City Carrier Assistant

United States Postal Service, USPS
05.2016 - 07.2016
  • Deliver peoples mail to them with precision and few mistakes
  • Drive mail carrier vehicle safely
  • Ensure all customers are happy with their service

Education

Medical Assisting -

Davenport University
Grand Rapids, MI
05.2014

General Education -

Oakland Community College
Bloomfield Hills, MI
06.2011

Skills

  • Production Monitoring
  • Performance Improvement
  • Critical thinking
  • Task prioritization
  • Project management
  • Problem solving
  • Delegation skills
  • Goal setting
  • Team Supervision
  • Attention to Detail
  • Time management
  • Problem-Solving

Additional Information

Knowledge in Microsoft Office Suite:

  • Word
  • Excel
  • Outlook
  • PPT


Typing Skills

  • 60 wpm

Timeline

Insurance Team Lead, Fee and Insurance Support

Great Expressions Dental Centers
06.2022 - Current

Eligibility Specialist

Advomas
11.2016 - 05.2022

Customer Service Representative

OnStar
08.2016 - 11.2016

City Carrier Assistant

United States Postal Service, USPS
05.2016 - 07.2016

Medical Assisting -

Davenport University

General Education -

Oakland Community College

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Miranda Hankins