Miranda Hankins
Madison Heights,MI
Overview
8
8
years of professional experience
Work History
Insurance Team Lead, Fee and Insurance Support
Great Expressions Dental Centers
06.2022 - Current
- Delegate work to team to make sure it is accurate and complete in timely manner
- Training of team members in fees and insurance to maximize their potential.
- Guide the team to complete tasks
- Support offices with questions or concerns
- Problem Solving of adjustments, plan issues, verification issues, and fee issues
- Extensive knowledge in Insurance verification, Plan loading and Insurance fees.
- Knowledge of different types of insurance plans; DMO, PPO, Co-pay, Indemnity, Medicare and Medicaid.
Eligibility Specialist
Advomas
11.2016 - 05.2022
- Contact patients and assess if they are eligible for Medicaid for several hospitals
- Submit Applications on behalf of patients who are eligible for medical assistance
- Work accounts and ensure there was no mistakes
- Train new employees on the position
- Have extensive knowledge of Medicaid, champs and other types of insurance
- Work all referrals that came from hospitals for patients needing assistance
Customer Service Representative
OnStar
08.2016 - 11.2016
- Answer Calls from customers and give them correct directions
- Actively support customers in any concerns or assistance needed
City Carrier Assistant
United States Postal Service, USPS
05.2016 - 07.2016
- Deliver peoples mail to them with precision and few mistakes
- Drive mail carrier vehicle safely
- Ensure all customers are happy with their service
Education
Medical Assisting -
Davenport University
Grand Rapids, MI05.2014
General Education -
Oakland Community College
Bloomfield Hills, MI06.2011
Skills
- Production Monitoring
- Performance Improvement
- Critical thinking
- Task prioritization
- Project management
- Problem solving
- Delegation skills
- Goal setting
- Team Supervision
- Attention to Detail
- Time management
- Problem-Solving
Additional Information
Knowledge in Microsoft Office Suite:
- Word
- Excel
- Outlook
- PPT
Typing Skills
- 60 wpm
Timeline
Insurance Team Lead, Fee and Insurance Support
Great Expressions Dental Centers
06.2022 - Current
Eligibility Specialist
Advomas
11.2016 - 05.2022
Customer Service Representative
OnStar
08.2016 - 11.2016
City Carrier Assistant
United States Postal Service, USPS
05.2016 - 07.2016
Medical Assisting -
Davenport University
General Education -
Oakland Community College
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