SHYELL ESCOBAR
Provo
Summary
Dynamic Field Service Support Team Lead at Sunrun with a proven track record in optimizing project processes and enhancing customer satisfaction. Skilled in schedule management and performance monitoring, I effectively lead teams to achieve goals, ensuring quality and compliance while driving continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Field Service Support Team Lead
Sunrun
Lehi
10.2023 - 08.2025
- Lead post-solar construction projects to ensure quality, timely completion, and client satisfaction.
- Developed and manage construction schedules, coordinating with stakeholders for efficiency.
- Monitored project progress and costs, approving subcontractor invoices.
- Ensured SLA compliance across teams, and inspected completed projects for quality.
- Oversaw insurance claims and maintained project documentation.
- Analyze and optimize business processes, providing feedback for improvement.
Removal and Reinstall Regional Lead
Sunrun
Lehi
05.2022 - 10.2023
- Assist team agents with account inquiries, and follow up on manager requests.
- Train new agents, and provide ongoing motivation to achieve team goals.
- Lead the team in the absence of the supervisor.
- Coordinate with R&R techs and District Performance Managers in the region, attending weekly meetings for updates and communication.
Removal and Reinstall Specialist
Sunrun
Lehi
04.2022 - 05.2022
- Prioritize accounts that are over 365 days old.
- Collaborate with the team to assist customers.
- Schedule appointments as needed.
- Manage breach status for non-compliant customers.
- Conduct outbound calls, and address escalated concerns.
Removal and Reinstall Case Manager
Sunrun
Lehi
08.2021 - 04.2022
- Update weekly sheets and manage inbound/outbound calls for scheduling solar panel appointments.
- Assist department agents with account inquiries and handle legal or escalated customer issues.
- Monitor area chats, providing support to agents with account questions.
- Review regional backlogs, closing completed jobs as necessary.
Removal and Reinstall Coordinator
Sunrun
Lehi
06.2021 - 08.2021
- Taking inbound and outbound calls.
- Assisting customers with getting updates on their accounts.
- Confirming scheduled R&R appointments.
- Scrubbing cases for case managers.
Skills
- Work assignment delegation
- Performance monitoring
- Customer experience
- Leadership and supervision
- Trend tracking
- Production monitoring
- Communication
- Schedule management
- Problem-solving skills
- Customer service
References
References available upon request.
Timeline
Field Service Support Team Lead
Sunrun
10.2023 - 08.2025
Removal and Reinstall Regional Lead
Sunrun
05.2022 - 10.2023
Removal and Reinstall Specialist
Sunrun
04.2022 - 05.2022
Removal and Reinstall Case Manager
Sunrun
08.2021 - 04.2022
Removal and Reinstall Coordinator
Sunrun
06.2021 - 08.2021