Keri Harris
Cumberland,RI
Summary
Highly motivated employee with exceptional customer service, professionalism and reliability. Eager to pursue a career level opportunity that will enhance my skills; as well as work with an organization that values and supports each team member to help them grow and develop within the company.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Pappas OPT
11.2022 - Current
- Greet all new and current patients entering the clinic in a friendly and welcoming manner
- Answer phones, schedule patients, and direct patients and others to the appropriate area or clinician
- Perform multiple administrative duties including, but not limited to; insurance verification, obtaining insurance and workers compensation authorization, data entry, calling new referrals, co-pay collection
- Able to accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients
- Assist in interview process and and training new employees
Executive Operations Administrator
Thompson Realty Group
02.2022 - 11.2022
- Provided extensive administrative assistance and oversaw complete administrative function of a high volume team, while being the Executive Assistant to the CEO
- Transaction coordinating and marketing for each home sale or home listing from contract to close; including creating and uploading listing sheets on MLS, ensuring deadlines were being met, obtained signatures on all important documents, constant communication with all parties on each transaction, coordinated coverage for showings, inspections, appraisals and any other necessary appointments
- Took new lead phone calls, entered information into database and scheduled meetings or phone calls with agent
- Managed multiple online client and transaction databases, as well as online (Google) calendars
- Organized and facilitated multiple client appreciation and community events throughout the year
- Oversaw and managed other team members when applicable
- General office management tasks; such as ordering supplies, mail distribution, cleaning/organizing, creating a welcoming atmosphere for existing and potential clients
Lead Veterinary Technician
DeWitt Animal Hospital
12.2015 - 02.2022
- Executed administrative functions such as scheduling staff, updating patient files and hospital database when needed, answering phones and scheduling appointments
- Effectively managed and trained a diverse team of technicians and assistants while promoting a positive work environment and “open door policy” for voicing concerns
- Daily housekeeping tasks; including disinfecting work spaces, sweeping/mopping, restocking, inventory and laundry, ensured the exam rooms and treatment areas were clean and clutter free, and all necessary medications and supplies were in stock and in date
- Obtained relevant health history and information from clients, recorded weight, temperature and other vitals in patient chart, prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for hospitalized patients by completing treatments, monitoring pet’s progress and communicating changes to the veterinarian
- Operated anesthesia, oxygen and monitoring equipment, closely monitored vital signs during surgery and recovery and notified veterinarian of changes.
- Discharged patients and ensured the client understood home care and medicating instructions; performed medication demonstrations if needed
- Supported veterinarians to drive quality care, advocate for pets and educate clients, while delivering excellent service to pet owners to drive repeat business.
Oncology Assistant
MSPCA
04.2014 - 11.2015
- Assisted veterinarian in appointments by taking histories, restraining pets, invoicing services and scheduling follow up exams
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Documented notes during patient visits.
- Administered IV and oral chemotherapy to patients while following safe chemotherapy handling guidelines
- Ensured both the exam room and chemotherapy treatment room was clean and clutter free, as well as all necessary medications and supplies were in stock and in date
Avian and Exotics Assistant
MSPCA
12.2012 - 04.2014
- Cared for hospitalized animals by completing treatments, monitoring pet’s progress and communicating changes to the veterinarian
- Assisted veterinarian in appointments by taking histories, restraining pets, invoicing and scheduling follow up exams
- Assisted veterinarians in surgery by prepping the surgical suite, opening surgical tools while maintaining a sterile environment and cleaning surgery suite once procedures were done
- Discharged pets to owners and ensured they understood home care and medicating instructions, performed medication demonstrations if needed
- Completed weekly inventory orders to ensure the inpatient ward is properly stocked
- Ensured both the exam room and inpatient ward was clean/disinfected and clutter free, as well as all necessary medications were in stock and in date
- Completed inpatient charges for hospitalized pets on daily basis, as well as updated and created new estimates for procedures
Education
Associate of Arts -
Community College of RI
Rhode Island06.2004
Skills
- Meticulous Attention to Detail
- Professional and Courteous
- Adaptable to Changing Conditions
- Clear Communication
- Service-Oriented
- Relationship Building
- Willingness to Learn
- Time Management
- Client Relations
- Teamwork and Collaboration
- Effective Multitasking
Timeline
Care Coordinator
Pappas OPT
11.2022 - Current
Executive Operations Administrator
Thompson Realty Group
02.2022 - 11.2022
Lead Veterinary Technician
DeWitt Animal Hospital
12.2015 - 02.2022
Oncology Assistant
MSPCA
04.2014 - 11.2015
Avian and Exotics Assistant
MSPCA
12.2012 - 04.2014
Associate of Arts -
Community College of RI
Similar Profiles
Tatiana ArevaloTatiana Arevalo
Rehabilitation Technician at Pappas OPTRehabilitation Technician at Pappas OPT
Jared CarrJared Carr
Rehab Therapy Technician at Pappas OPT Physical, Sports & Hand ThreapyRehab Therapy Technician at Pappas OPT Physical, Sports & Hand Threapy
Caiden IbbotsonCaiden Ibbotson
PT Tech at Pappas OPTPT Tech at Pappas OPT