Keri Hunt
Nashville,TN
Summary
Successful at applying multitasking and planning skills to perform extraordinary and thorough service. Able to efficiently manage time to cover all shift requirements. Ready to bring excellent communication, collaboration and problem-solving skills to a growing team.
Overview
9
9
years of professional experience
Work History
Shift Lead
Wyndham Destinations
02.2024 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created spreadsheets to explain changes in reservation data.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Rooms Controller
Wyndham Destinations
Nashville, TN
09.2020 - Current
- Collaborated with housekeeping and maintenance teams to update guest room statuses.
- Managed room inventory effectively to minimize overbooking situations.
- Confirmed reservations, sold upgrades, assigned rooms, and issued keys quickly and efficiently to achieve a positive experience for guests.
- Processed all check-outs and resolved disputed charges fairly, while adhering to company policies.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
Guest Services Agent
Wyndham Destinations
Nashville, TN
05.2019 - Current
- Greet guests at the front desk, and engage in pleasant conversations while managing the check-in process.
- Perform balance procedures for resort accounts and resolve discrepancies.
- Collect deposits, fees and payments, process all financial data and give receipts and change to guests.
- Use Gateway and Excel to track all income and expenses, and to enter financial data and compile reports.
- Handle night auditing duties, which include the verification of daily room occupancy and resort revenue.
Server
Red Lobster Hospitality LLC
Mount Juliet, TN
09.2018 - 02.2019
- Delivered prompt service to ensure customer satisfaction.
- Showcased featured drinks and dining offers.
- Facilitated smooth service operations by handling meal and request deliveries.
- Clarified guest concerns and issues, taking action to rectify problems, and improve guest satisfaction.
- Addressed diner complaints with the kitchen staff, and served replacement menu items promptly.
Hostess/Server
Chili's Grill & Bar
Hermitage, TN
02.2016 - 09.2018
- Assisted servers with handling customer demands by checking on tables, refilling beverages, and delivering meals.
- Lead guests to tables, presented menus, and offered special details to promote target items.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Communicated smoothly with hosts, servers and cooks to collaboratively meet guest needs.
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked closely with servers to efficiently set up tables, monitor food and kitchen availability and maintain customer satisfaction.
Education
Cumberland University
Lebanon, TN06.2020
Skills
- Detail-oriented
- Customer service
- Payment processing
- Data entry proficiency
- Multitasking abilities
- Analytical thinking
- Positive attitude
- Training assistance
- Conflict resolution
- Documentation skills
- Time management
- Staff supervision
Timeline
Shift Lead
Wyndham Destinations
02.2024 - Current
Rooms Controller
Wyndham Destinations
09.2020 - Current
Guest Services Agent
Wyndham Destinations
05.2019 - Current
Server
Red Lobster Hospitality LLC
09.2018 - 02.2019
Hostess/Server
Chili's Grill & Bar
02.2016 - 09.2018
Cumberland University