Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Kessel

Newberg

Summary

Dynamic and results-driven Retail Staff Pharmacist with a proven track record at Bi-Mart Pharmacy, recognized for enhancing customer satisfaction and increasing immunizations by over 500. Skilled in medication therapy management and staff supervision, I excel in fostering patient relationships and ensuring compliance with regulatory requirements.

Overview

26
26
years of professional experience

Work History

Retail Staff Pharmacist

Albertson's/Safeway Pharmacy
11.2021 - Current
  • Handled emergency situations, such as medication shortages or recalls, ensuring the well-being of patients and maintaining pharmacy operations.
  • Administered immunizations according to CDC guidelines, and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.
  • Trained new staff members on pharmacy operations, policies, and procedures for seamless team integration.
  • Maintained up-to-date knowledge of drug interactions, side effects, and contraindications, ensuring safe patient care.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
  • Achieved and maintained top customer satisfaction by cultivating productive relationships with patients to foster long-term loyalty.

Pharmacy Manager

Bi-Mart Pharmacy
06.2011 - 10.2021
  • Turned a pharmacy's reputation around to be the "most recommended pharmacy in town" by health care professionals, community members, and consumer report.
  • Received "most improved pharmacy of the year with immunizations given" by increasing shots given by over 500 from the previous year.
  • Nominated for pharmacy manager of the year twice in 10 years of services.
  • Monitored and managed pharmacy staff activities, performance, and service quality to maximize productivity and customer satisfaction.
  • Enacted the hazardous medication protocol, including training of personnel, setup and arrangement of pharmacy.
  • Managed MTM, counseling patients and documentation through Outcomes.
  • Worked closely with store manager to maintain day-to-day operations.

Retail Staff Pharmacist

Savon Pharmacy
05.2006 - 06.2011
  • Performed PIC duties for approximately a year while they acquired a manager.
  • Floated around to different pharmacies performing all staff pharmacist duties.
  • Preserved state and federal record keeping for legend drugs and controlled substances.
  • Oversaw and trained both technicians and interns.

Retail Staff Pharmacist

Bi-Mart Pharmacy
06.1999 - 05.2006
  • Enhanced pharmacy efficiency with accurate prescription processing, medication dispensing, and drug utilization review.
  • Expanded pharmacy business at a new location, increasing sales from 1-5 scripts daily to over 100 scripts in an 8 month period.
  • Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.


Education

Pharmacy

Oregon State University
Corvallis, OR

Skills

  • Performance and profitability metrics
  • Regulatory requirements
  • Inventory control
  • Customer service experience
  • Staff supervision
  • Medication therapy management
  • Immunization certified
  • Drug utilization review
  • CPR certified
  • Certified in first-aid response
  • Certified hormone replacement prescriber

Timeline

Retail Staff Pharmacist

Albertson's/Safeway Pharmacy
11.2021 - Current

Pharmacy Manager

Bi-Mart Pharmacy
06.2011 - 10.2021

Retail Staff Pharmacist

Savon Pharmacy
05.2006 - 06.2011

Retail Staff Pharmacist

Bi-Mart Pharmacy
06.1999 - 05.2006

Pharmacy

Oregon State University

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