Keri Leibfritz
Midland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior ISC Improvement Manager
Dow Chemical
04.2019 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Bachelor of Science - Double Major-Supply Chain/Logistics & Marketing
Central Michigan University
Mount Pleasant, MI08.2006
Skills
- Employee Work Scheduling
- Interdepartmental Functions Coordination
- Process Implementation
- Policy and Program Development
- Decision-Making
- Employee Training Program
- Information Systems Development
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Senior ISC Improvement Manager
Dow Chemical
04.2019 - Current
Bachelor of Science - Double Major-Supply Chain/Logistics & Marketing
Central Michigan University
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