Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Keri Lombardi

Marlborough,MA

Summary

Talented Lead Services Project Manager with proven abilities in project management. Expert in identifying and mitigating risks and managing deliverables. Highly organized leader with great attention to detail. Proven abilities include: driving engagement, identifying opportunities and overcoming obstacles.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Services Project Manager

UKG
Lowell, MA
10.2019 - Current
  • Coach and develop new Project Managers on UKG Ready process and UKG Methodology
  • Assess performance by providing direct feedback to both new Project Managers and collaboration with direct reports on processes, techniques, strategy, professional goals that align with established organizational goals
  • Coordinate internal resources and third parties/vendors for the seamless execution of project requirements
  • Identify, create and publish business processes for direct team and Ready business
  • Participate in panel interviews to screen candidates for open positions

Senior Services Project Manager

UKG
Lowell, MA
10.2019 - 12.2022
  • Leads and manages multiple customer relationships including senior level, both internally and externally
  • Builds a rapport with customers, sales, and team members and leads others
  • Often coaches others and only escalates for the most difficult problems
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Able to assess troubleshooting in more complex situations to identify appropriate resources
  • Provided guidance to team members on how to overcome obstacles during the course of a project.

Solutions Consultant

UKG
Lowell, MA
07.2017 - 09.2019
  • Created and coordinated training materials with Advisors for Methodology Training
  • Implemented Benefit Platform, ACA, Performance and Recruitment within UKG Ready. Assisted with best practices, consulting to UKG methodology and maintaining compliance. Provided documentation, IRS requirements and training quick references.
  • Managed escalations for clients, assisting with comprehension. Provided best practices due to mastery of system functionality and quality customer service.
  • Exceeded required quarterly quotas at 150% of plan by getting clients to participate in monthly surveys, helping to boost customer morale and receiving compliments on competence, confidence, attention to detail and followup.
  • Explain plan benefit maintenance thoroughly, creating seamless transition during open enrollment period or during major life event changes for employees.

Senior Implementation Specialist

ADP
Natick, MA
07.2005 - 07.2017
  • Implemented new payroll accounts and assisted clients with initial payroll processing. Worked closely with Sales to ensure all information was ready to set up new accounts. Obtained updates, worked on escalated client issues to ensure accuracy, and mentored new associates for quality customer service.
  • Exceeded required standard to set up 20 accounts by averaging 45 new accounts monthly and doubled team goal of 5 monthly client surveys, receiving 10 clients recommending ADP.
  • Compiled information required by colleagues from two platforms. Developed checklist to complete migrations and provided updates to management, migrating large number of clients over to new RUN system without losing data per quality assurance guidelines.
  • Considered among highest producers in eastern area for exceeding performance standards.

Education

High School Diploma -

Watertown High School
Watertown, MA
06-1996

Skills

  • Revenue Generation
  • Customer Relationship Management
  • Vendor Relationship Management
  • Budget Administration
  • Project Management
  • Conflict Resolution
  • Relationship Building
  • Creative Thinking
  • Documentation and Reporting
  • Resource Allocation
  • Time Management
  • Team Collaboration

Certification

  • Fundamental Payroll Certification

Accomplishments

  • Co-coordinator for Diamond and Platinum Awards for UKG
  • Platinum Award Winner in 2023 for Mentoring
  • Attend conferences and trainings to maintain proficiency with updates to UKG Ready Platform
  • Provide sales pitch demo for prospective new clients demonstrating the UKG Methodology
  • Lead in building process documents and building relationships with Integration Team

References

References available upon request.

Timeline

Lead Services Project Manager

UKG
10.2019 - Current

Senior Services Project Manager

UKG
10.2019 - 12.2022

Solutions Consultant

UKG
07.2017 - 09.2019

Senior Implementation Specialist

ADP
07.2005 - 07.2017

High School Diploma -

Watertown High School

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Keri Lombardi