Hi, I’m
KERI LUNT
Manager
Sunrise,FL
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Summary
Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
years of professional experience
Work History
Cigna Dental
Provider Data Senior Supervisor
01.2016 - Current
Job overview
- Expert in prioritizing workflows and handling escalated requests while developing and inspiring team members
- Monitor and delegate numerous workflows, while developing talent and building an ever-growing team by recruiting, hiring, and training new analysts
- Facilitate bi-weekly connect for growth check-ins with direct reports to help identify their goals and areas of growth opportunities to help motivate and inspire
- Identify qualified candidates for proper delegation of queues to meet strict deadlines and attain high-quality audits
- Continually looking for ways to boost department efficiency through developing and implementing new SOP's and process improvements
- Works closely with business partners and IT to enable our system to accommodate new projects or evolve and enhance existing projects
- Projects routinely involve state legislation changes and rules implemented by compliance and legal.
Cigna Dental
Provider Services Senior Associate
02.2013 - 01.2016
Job overview
- Extensive experience in project and team management
- Developed, prioritized, and delegated day-to-day projects for the team, reported monthly production to the manager and senior leadership, and performed monthly audits of all team members
- Pioneered and maintained several workflows and SOP manuals to ensure accurate and efficient processing; trained team members on all related functions
- Extensively researched and corrected provider demographic information to ensure proper claims processing and listing in Cigna's directory; worked closely with providers and various members of other dental teams
- Assisted provider relations on an as-needed basis with cases pertaining to contract negotiations and compensation requests by using pricing models and claims data to arrive at appropriate fee increase offerings
- Consistently demonstrated superior organization skills with a strong sense of willingness and urgency to complete projects and exceed expected production metrics and audit scores; reliable and sought-out source for troubleshooting, training, and timely processing of priority issues.
ProUnlimited, Cigna Dental
Data Entry Senior Associate
08.2011 - 01.2013
Job overview
- Extensive experience in streamlining and sorting pertinent information from third-party vendors into Cigna's various web-based information storage tools
- Responsible to act as team lead, answer questions presented by team members, and create and delegate work
- Completed projects in a timely fashion with little to no supervision and exceeded set production expectations
- Made outgoing calls to various dentists and doctor's offices to gather important demographic information.
Westminster School
Director of Aquatic Operations
01.2009 - 05.2011
Job overview
- Extensive experience managing private swimming pools
- Successfully managed and led a staff of twenty-five through drastic management changes
- Created new programs to maximize facility use for revenue purposes and planned lifeguard salaries to fit yearly budgets; developed and promoted monthly pool schedules and events to members while ensuring the pool was appropriately staffed
- Secondary responsibilities included: maintaining pool chemicals and cleanliness of the facility, filing important employee documents, archives, and membership contracts, and revising payroll.
Education
University of Hartford
Masters of Science from Industrial Organizational Psychology
12.2022
University Overview
- Relevant Coursework: Organizational Effectiveness, Performance Evaluation and Management, Workplace Training Program and Design Effectiveness, Leadership - Theory & Practice, Research Methods & Experimental Design.
- 4.0 GPA
- Capstone Project: The Value on Investments from Wellness Programs and Benefits; evaluating the importance of customized wellness programs and benefits structure to improve behavioral outcomes in employees such as enhanced productivity, reduced stress, greater well-being, and retention of valuable talent.
Central Connecticut State University
Bachelor of Arts from Psychology
2008
Skills
- Strategic Planning and Delegating
- Procedure Development and Improvement Strategies
- Troubleshooting and Problem Solving
- Attention to Detail and Organization
- Written and Verbal Communication
- Productivity Improvement Specialist
- Building Strong Personal and Team Relationships
- Determined and Results-Driven
- Time Management and Prioritizing
- Managing Operations and Efficiency
- Coaching and Mentoring
- Performance Tracking and Evaluations
Accomplishments
- Acts as SME and business partner on end-to-end OIA (Office of Intelligent Automation) implementations to increase efficiency and enable adherence to strict turnaround times
- Improved turnaround times from 90+ days to 5 days on claim functions through the reorganization of analysts for efficiency purposes
- Reduced accuracy fallout cases from third-party vendor solutions from 35% to 14% through process implementation and reiteration of processing rules in collaboration with Dental IT
- Created several internal programs to assist in employee development, growth, and mental and physical health promotion (i.e., A Mentor-Mentee Program, Wellness Program, Leadership Development Course, and Career Development Course)
- Earned numerous Cigna Champion Awards for assisting on various high-priority or escalated projects and delivering excellent turnaround times and quality work.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Provider Data Senior Supervisor
Cigna Dental
01.2016 - Current
Provider Services Senior Associate
Cigna Dental
02.2013 - 01.2016
Data Entry Senior Associate
ProUnlimited, Cigna Dental
08.2011 - 01.2013
Director of Aquatic Operations
Westminster School
01.2009 - 05.2011
University of Hartford
Masters of Science from Industrial Organizational Psychology
Central Connecticut State University
Bachelor of Arts from Psychology
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