Markesia Ward
Springville,AL
Summary
Markesia is an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
Work History
Senior Data Provider
Cigna-HealthSpring
Hoover , AL
2018 - Current
- Facilitated loading provider data into master database to ensure accurate and timely integration.
- Researched and resolved complex inquiries from internal and external customers regarding provider data.
- Maintained up-to-date records of all providers in the system, including contact information and qualifications.
- Utilized various databases and tools to validate provider information such as licenses, certifications.
Sales Agent
Cigna-HealthSpring
Hoover , AL
2017 - 2018
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Created presentations for prospective clients to showcase the benefits of our products.
- Implemented targeted marketing strategies to identify and attract potential clients in niche markets through coordination with external stakeholders.
- Ensured compliance with federal regulations governing health insurance plans.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
Credit Card Specialist
Wells Fargo
Homewood , AL
2016 - 2017
- Processed account applications, invoices, payments and other related documents.
- Reviewed customer applications for credit card approval.
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Maintained up-to-date records of customer interactions, transactions and changes in account status.
- Conducted regular reviews of existing accounts to ensure accuracy of details.
Education
Bachelor of Science - Business Management Leadership
Capella University
Minneapolis, MN12-2024
Skills
- Database Administration
- Project management abilities
- Data migration planning
- CRM Software
- Regulatory Compliance
- Marketing Management
- Data Analysis
- Strategic Planning
- Stakeholder Communications
- Schedule Management
Certification
- HIPAA Compliance Certification - 2017
Timeline
Senior Data Provider
Cigna-HealthSpring
2018 - Current
Sales Agent
Cigna-HealthSpring
2017 - 2018
Credit Card Specialist
Wells Fargo
2016 - 2017
Bachelor of Science - Business Management Leadership
Capella University
- HIPAA Compliance Certification - 2017
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