Researches and verifies provider records for correct claims payment for both par and non-par providers
Load non-par providers into NDB as needed for claims processing
Assists in the cleanup of the current provider information, including verifying and correcting demographical errors and adding missing information such as provider specialties
Resolves provider database issues such as addresses, user warnings, etc
And makes corrections as needed
Communicates effectively with other departments within the platform, other dept., and externally with UHC employees who require precise database information in order to ensure claims are paid correctly
Meets established productivity and quality standards with little or no supervision
Takes responsibility and ownership for assignments and projects in a timely and accurate manner
Performs other projects and duties as assigned
Works as a liaison to other departments that help in resolving provider issues.
Handle any escalated issues directed by supervisors from other areas related to claim demographics.
UHG, Minnetonka, MN
CSP Facets Experience, or other claims processing systems.
1+ years of experience healthcare industry
6 months or more of NDB Experience
Knowledge of medical terminology and managed health care.
Customer Service experience
Experience working with healthcare providers
CLAIMS PROCESSOR
Blue Cross Blue Shield of New Mexico
Alburquerque, USA
02.2007 - 01.2009
Company Overview: Alburquerque, NM
Examines and processes complex or specialty claims according to business/contract regulations, internal standards and examining guidelines
Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes
Verifies that claims have been keyed correctly
Ensures that claims are processing according to established quality and production standards
Corrects processing errors by reprocessing, adjusting, and/or recouping claims
Researches and resolves claims edits and deferrals
Performs research on claim problems by utilizing policies, procedures, reference materials, forms and coordinates with various internal support areas
Responds to routine correspondence and completes spreadsheet if applicable
Alburquerque, NM
Organized information by using spreadsheets, databases or word processing applications.
CLAIMS SPECIALIST
Aflac Inc
Columbus, USA
04.1997 - 03.2006
Company Overview: Columbus, GA
Research reported claims and determine validity of the claim
Manage the documentation and submission process of each claim
Collect all necessary documents and information to file, investigate, and resolve claims in a timely manner