KERI PETRILLI
Missoula,MT
Summary
Hotel manager with 8 years of experience in hospitality, focusing on operations and guest services. Proven leadership and crisis management skills developed through a background in U.S. Coast Guard search and rescue and law enforcement. Experience in wildlife conservation across South Africa, Kenya, and Tanzania, emphasizing the Big Five. Proficient in English instruction and professional photography, blending creative and educational expertise.
Overview
31
31
years of professional experience
Work History
Hotel General Manager
LOGE
Missoula, MT
07.2023 - 02.2026
- Oversaw hotel and food and beverage operations, driving efficient daily performance
- Optimized revenue through forecasting and strategic pricing
- Elevated guest experience, boosting retention and satisfaction
- Managed labor costs, scheduling, and staffing efficiency
- Led team development and performance management, enhancing reporting practices
- Ensured compliance with brand standards and operational policies
Glamping Camp Manager
The Resort at Paws Up
Greenough, MT
01.2021 - 10.2022
- Directed glamping operations to improve guest satisfaction and foster team collaboration
- Managed daily operations while addressing guest and staff concerns to maintain a positive environment
- Supervised and mentored staff across multiple camps, ensuring effective scheduling and support
- Conducted weekly one-on-one meetings to improve team performance
- Contributed to employee retention and operational excellence
Glamping Camp Butler
The Resort at Paws Up
Greenough, MT
05.2019 - 01.2021
- Conducted personalized guest orientations, enhancing service experiences
- Met diverse guest needs with meticulous attention to detail
- Prepared accommodations for daily check-ins, maintaining high quality standards
- Managed food and beverage operations at venue
- Supervised off-season maintenance and winterization of six camps
Guest Service Front Desk Agent
The Resort at Paws Up
Greenough, MT
04.2017 - 05.2019
- Managed check-in/check-out procedures and processed payments, ensuring smooth transactions and guest satisfaction
- Processed guest billing transactions accurately
- Coordinated customized guest experiences, events, and special requests to create memorable stays for guests
- Maintained professionalism and confidentiality in all communications, fostering trust and enhancing guest relations
Second Class Machinery Technician
United States Coast Guard
05.1995 - 05.2000
- Executed small boat repairs, coordinated search and rescue missions, and managed dispatch operations to ensure operational readiness.
- Assisted in marine and air response coordination, enhancing mission effectiveness.
- Fulfilled duties as a boat mechanic and boarding officer during active duty.
- Led alcohol awareness initiatives to promote team well-being and safety.
Education
Professional Photographer - Professional Intensive Photography
Rocky Mountain School of Photography
Missoula, MT09-2012
Bachelor of Science - Health And Human Performance And Exercise Science
University of Montana
Missoula, MT05-1995
Skills
- Lighthouse: platform consolidates competitor rates, market demand, and internal performance data into a single, unified interface
- Ottimate/Plate IQ: accounts payable
- ADP: Payroll Management
- Opera Cloud: property management system
- Revinate: direct booking platform
- Maestro: property management system
- Profitsword: forecasting, budgeting, and business intelligence software
- Lightspeed K-Series: point of sale
- The Portal: streamline communication, file sharing, and project managementAsana: manage projects and work tasks
- Remotelock: automated remote access management for staff and guest entry with secure door codes
Timeline
Hotel General Manager
LOGE
07.2023 - 02.2026
Glamping Camp Manager
The Resort at Paws Up
01.2021 - 10.2022
Glamping Camp Butler
The Resort at Paws Up
05.2019 - 01.2021
Guest Service Front Desk Agent
The Resort at Paws Up
04.2017 - 05.2019
Second Class Machinery Technician
United States Coast Guard
05.1995 - 05.2000
Professional Photographer - Professional Intensive Photography
Rocky Mountain School of Photography
Bachelor of Science - Health And Human Performance And Exercise Science
University of Montana